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Call center representative

1 month ago

Chattanooga, United States Randstad Full time

Looking to kickstart your career in customer service or gain valuable call center experience? Randstad Chattanooga is hiring 15 enthusiastic individuals for Call Center Representative roles starting on Tuesday, 9/17 This position is a entry level call center role that will require you to provide great customer service, create reports, and resolving issues. Schedule: Monday - Friday Hours: 8am - 5pm Pay: $14

salary: $14 - $14.01 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

  • Provide polite and efficient assistance to callers, ensuring high-quality customer service for non-emergency medical transportation.
  • Assess client eligibility and gather necessary details to arrange the most appropriate transportation.
  • Stay updated on local transportation policies to ensure proper scheduling and service delivery.
  • Utilize trip scheduling and dispatch software accurately to coordinate transportation services.
  • Collaborate with facilities, providers, and internal staff to manage urgent care needs and discharges effectively.
  • Maintain strict confidentiality of client, company, and employee information while handling all required reports and documentation.


The essential functions of this role include:
working in a smoke free environment
Skills Call Center Support Active Listening Basic Software Skills Typing Skills (1 year of experience is required) Telephone Etiquette
Qualifications Years of experience: 0 years Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.