Current jobs related to Sr. Manager, Customer Success - St Louis - Watlow
-
St. Louis, United States KARL STORZ Endoscopy - America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations,...
-
Technical/Deployment Customer Success Manager
2 weeks ago
St Louis, United States Karl Storz Endoscopy-America Full timeWhy Youll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations, while maintaining...
-
St Louis, United States Karl Storz Endoscopy-America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations, while...
-
St. Louis, United States KARL STORZ Endoscopy - America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations, while...
-
Technical/Deployment Customer Success Manager
7 hours ago
St. Louis, United States KARL STORZ Endoscopy - America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations,...
-
St. Louis, United States KARL STORZ Endoscopy - America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations,...
-
St. Louis, United States KARL STORZ Endoscopy - America Full timeJob Title: AV Project Management and Customer SuccessAbout the Role:We are seeking a highly skilled AV Project Management and Customer Success professional to join our team at KARL STORZ Endoscopy - America. As an OR1 Customer Success Manager, you will be responsible for the successful planning and execution of complex Operating Room installation...
-
St Louis, Missouri, United States Karl Storz Endoscopy-America Full timeJob Title: AV Project Management and Customer SuccessAbout the Role:We are seeking a highly skilled AV Project Manager and Customer Success Specialist to join our team at Karl Storz Endoscopy-America. As a key member of our team, you will be responsible for leading end-to-end OR AV capital installation projects, ensuring timely and profitable delivery. You...
-
Customer Success Associate
4 weeks ago
St Louis, United States Wolters Kluwer Full timeWe are currently seeking a dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal...
-
St Louis, Missouri, United States Karl Storz Endoscopy-America Full timeJob Title: AV Project Management and Customer SuccessAbout the Role:We are seeking a highly skilled and experienced AV Project Manager and Customer Success Specialist to join our team at Karl Storz Endoscopy-America. As an OR1 Customer Success Manager, you will be responsible for leading end-to-end OR AV capital installation projects, ensuring timely and...
-
Customer Success Manager
4 weeks ago
St Paul, United States PROS Full timeCome for the culture, grow your career, and enjoy the journey. When you join PROS, you’re joining a community of people who genuinely care – about their work, communities, customers, and each other. We empower our teams to be their best from anywhere, and trust that wherever you are, you’re going to bring your best self and do your best work. We take...
-
Customer Success Manager
4 weeks ago
St Cloud, United States Geo-Comm Full timeCustomer Success Manager Putting the right location data, on the right map, for the right people, at the right time. That is how our work saves lives and protects property through Public Safety Location Intelligence. Our team is looking for a top-quality Customer Success Manager to join us. Job Summary: The Customer Success Manager (CSM) owns the...
-
Customer Success Manager
3 months ago
St Petersburg, United States Sign-IN Solutions INC Full timeWe’re looking for a Customer Success Manager to join us here at Sign In Solutions. As our Customer Success Manager, we are looking for someone with a background in enterprise customer relationship management, dedicated to providing impactful solutions that result in highly successful accounts enabling strong adoption, renewal and upsell. This is a hybrid...
-
St. Louis, MO, United States KARL STORZ Endoscopy - America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations,...
-
Customer Success Manager
1 week ago
St Cloud, United States Geo-Comm Full timeDescriptionCustomer Success ManagerPutting the right location data, on the right map, for the right people, at the right time. That is how our work saves lives and protects property through Public Safety Location Intelligence™. That may sound like a catchy tagline, but that is what we do working with leading-edge technologies and systems. Our team is...
-
AV Project Management and Customer Success
1 month ago
St. Louis, United States KARL STORZ Endoscopy - America Full timeThe role will reside in the Great Plains region – St. Louis, MO / Kansas City, MO/ Wisconsin Travel :Up to 80% including evenings, early mornings, and weekends as needed Why You’ll Love This Role: As an OR1 Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room...
-
AV Project Management and Customer Success
4 weeks ago
St. Louis, United States KARL STORZ Endoscopy - America Full timeThe role will reside in the Great Plains region – St. Louis, MO or Minneapolis, MN Travel: Up to 80% including evenings, early mornings, and weekends as needed Why You’ll Love This Role: As an OR1 Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation...
-
Customer Success Specialist
2 months ago
St Louis, Missouri, United States Wolters Kluwer N.V. Full timeDeliver Exceptional Service to Our ClientsWe are seeking a highly skilled Customer Success Associate to join our team at Wolters Kluwer N.V. As a key member of our organization, you will be responsible for providing top-notch service to our clients, including small businesses, law firms, and corporations.Key Responsibilities:Provide consultative customer...
-
Customer Success Representative
1 week ago
St Louis, Missouri, United States Packard Culligan Water Full timeJob OverviewCulligan Water is seeking a highly skilled and motivated Customer Success Specialist to join our dynamic team in St. Louis, MO. As a key member of our team, you will be responsible for delivering exceptional customer experiences and building lasting relationships with our valued customers.About CulliganCulligan of St. Louis is a thriving...
-
AV Project Management and Customer Success
4 weeks ago
St Louis, United States Karl Storz Endoscopy-America Full timeThe role will reside in the Great Plains region St. Louis, MO or Minneapolis, MN Travel: Up to 80% including evenings, early mornings, and weekends as needed Why Youll Love This Role: As an OR1 Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will...
Sr. Manager, Customer Success
3 months ago
Working at Watlow
Are you looking for an opportunity to make a great living and be part of a thriving cross functional community? Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century. Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone and lead with service and humility.
About the Role
As a Senior Manager of Customer Success, Semiconductor focused, you will be responsible for shaping and executing initiatives that enhance the overall customer journey and satisfaction within your area of responsibility, dedicated to a customer focus team (CFT) specific to our semiconductor business. This role involves overseeing all aspects of the customer experience, from collaborative planning, product support, and fulfillment, with the goal of driving customer loyalty, retention, and advocacy. In order to best serve this customer, the preferred locations are St Louis, Phoenix, Chicago or Austin.
This position collaborates with cross-functional teams to develop and implement strategies that prioritize customer needs within their area of responsibility and preferences while aligning with the company's overall objectives. You will lead team members aligned to the CFT in the day-to-day actions that will include customer service, demand and supply planning, production, product, and quality.
Your Key Responsibilities
- Leads and manages directly aligned CFT for the semiconductor business.
- Analyzes market trends, customer feedback, and competitive insights to identify opportunities for improvement.
- Should be very knowledgeable of sales and product opportunities and their impact withing supply chain and operations.
- Defines and aligns key performance indicators (KPIs) from customer scorecards to measure the effectiveness of customer experience initiatives and track progress over time.
- Identifies pain points and areas of friction in the customer journey and collaborate with relevant teams to address them.
- Leads the development of customer journey maps to understand and optimize every touchpoint across the customer lifecycle.
- Ensures consistency and continuity in the customer experience within the area of responsibility
- Fosters a customer-centric culture by promoting customer empathy and understanding throughout the organization.
- Continuously iterates and improves upon customer experience initiatives based
- Collaborates with marketing, sales, product development, and customer support teams to ensure a seamless and cohesive customer experience.
- Champions the voice of the customer within the organization, advocating for changes and improvements that enhance customer satisfaction
Required Qualifications
- A bachelor's degree is required, with a preference for an advanced degree (MS/MBA).
- 7+ years of leadership experience within a manufacturing environment
- Strong analytical, problem-solving, and decision-making skills.
Desired Qualifications
- Proven track record of effectively navigating and managing customer service operations in a global capacity
- Demonstrated ability to effectively lead and manage large teams in previous managerial or individual contributor roles, ensuring alignment with organizational objectives, optimizing productivity, and fostering a positive work culture.
- Understand effective matrix organizations.
- Leads from a position of influence versus authority
- Experience working a high-growth company is preferred.
- Experience working in distributive manufacturing, technology, or service industry is preferred.
- Customer Relationship Management excellence
- Excellent communication and interpersonal skills
- Customer experience measurement tools and methodologies
- Familiarity with CRM systems, customer feedback platforms, and other relevant technologies
Benefits: The Watlow Total Compensation Plan
The health, well-being and financial stability of you and your family is a high priority to us. The Watlow Total Rewards Plan includes competitive compensation and a full range of life and career enhancing benefits:
- Annual Achievement Award
- 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance
- Onsite wellness clinic
- Wellness incentives
- Employee Personal Assistance Program
- Dental, medical, vision and short-term and long-term disability insurance
- Paid holidays, personal time, and vacation
- Parental leave
- Tuition reimbursement
Diversity & Inclusion
We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member's individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Please let us know confidentially if you need or require any special accommodations to participate in our recruiting process by emailing us at accommodations@Watlow.com.
