Customer Support Representative II

3 weeks ago

Madison, United States SchoolInfoApp Full time

**SchoolInfoApp Customer Support Representative II**

(App Store Associate)

SchoolInfoApp is looking for a tech-savvy and problem-solving customer support professional with a passion for serving both our clients and internal team. The ideal candidate will have excellent written and verbal communication skills, organization skills, a positive, upbeat attitude and experience providing technical assistance and solutions in a SaaS or other technology environment. The App Store Associate will play a pivotal role in our growing Customer Onboarding Team.

Our offices are in the heart of Silicon Bayou in Ruston, La, but if you are a creative, motivated, self-starter who can communicate well and work virtually, we are happy for you to make things happen from wherever in the United States you are.

**Responsibilities:**

* Communicate via phone, chat, email and Zoom with clients and various members of our internal team

* Be our liaison with representatives from the Apple App Store, Google Play, DNS Registrars and various other platforms and services

* Assist clients in establishing and configuring Developer Accounts, Domain Name Registration and DNS Settings (No Coding Required)

* Publish apps in the Apple App Store and Google Play (No Coding Required)

* Monitor App Store Guidelines, trends and best practices and advise our product and support teams

* Track and organize client developer accounts and related credentials, contact info, renewal dates and more

* Create and update an external and internal Knowledge Base

* Document all activity and maintain complete, accurate records in our CRM

**Preferred Qualifications:**

* 2+ years of customer support experience in a SaaS or other online or technology-related environment

* Education technology or K-12 industry experience a strong plus

* Tech-savvy and passionate about customer success

* Outstanding written and verbal communication and interpersonal skills

* Comfortable using collaboration tools, CRM and productivity applications

* Be a self-starter with a positive attitude and friendly demeanor

* Excellent time-management and organizational skills

* Curious and comfortable holding professional conversations with our customers via phone, web conference, chat and email in a fast-paced environment

* Excellent people skills to interact with customers and colleagues

* HS Diploma, Bachelors Degree preferred

**Company Background:**

Founded in 2012, SchoolInfoApp delivers a comprehensive suite of communication services for schools and school districts that include branded mobile apps, websites and mass notification services to streamline communications, increase engagement and centralize resources for students, parents, teachers, and administrators.

SchoolInfoApp serves thousands of schools and school districts throughout the US, Canada, and Europe, and has been recognized by District Administration magazine as a Top 100 Product and in the New Product Showcase for the past eight consecutive years.

We strive to push each other with new ideas, innovations, and challenges always in the pursuit of making our product, processes, and people better. We appreciate action. We take shots. We try things. We value recognition, and we encourage collaboration.

Jordan Riggs, CEO and Co-Founder

**Apply for Customer Support Representative II (Madison)**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensationSignature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 2/26/2022

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