Customer Support Representative
3 weeks ago
As the first and only publicly traded online gambling affiliate in the U.S., we have garnered numerous industry accolades, including Casino Affiliate of the Year at the SBC Awards 2023. With a growing U.S. headquarters in Charlotte, North Carolina, and Madison, Wisconsin we invite motivated individuals to join us to continue leading the future of online gambling in the United States.
This **_Customer Support Representative_** offers a great opportunity to anyone who loves fantasy sports and wants to break into the online gambling industry. This will be a part time position with the possibility to go full time over time.
**Responsibilities**
- Support in the day to day operation of customer service for the business
- Provide an excellent level of customer service, further improving the customer experience
- Take ownership and deal with customer queries in an effective, professional and compliant manner
- Investigating customer issues escalating these so they can be resolved as quickly as possible
- Collaborate with internal stakeholders and technical teams to provide solutions to issues that meet customer expectations
- Record all issues and queries using our internal CRM system
- Act as a support for additional side projects during slower seasons
**Requirements**:
- **MUST** have knowledge of fantasy sports and sports betting including season-long and DFS (daily fantasy sports) for all sports
- Your own working computer
- Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience
- Team player attitude
- Strong computer skills
- An Interest in the online gambling space is desirable
- Flexibility - our customer service operating hours are from 9 am - 9 pm central time, and your shifts will always fall in between those hours, either starting at 9 or working until 9
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