![Credit Genie](https://media.trabajo.org/img/noimg.jpg)
Director, Customer Experience
1 month ago
Credit Genie is committed to creating products that democratize financial opportunities and pave the way to debt-free living. Having empowered over 500,000 customers to budget wisely, evade overdraft fees, and minimize credit card payments, we're on an ambitious journey. Our vision is rooted in a world where financial access is universal, and personal financial goals are within reach.
Overview
As the Director of Customer Experience, you will be responsible for leading our customer experience team to ensure that every interaction with our customers is positive and memorable. You will develop and implement strategies to improve customer satisfaction, loyalty, and retention, as well as drive continuous improvement in our customer service processes.
Responsibilities
- Develop and implement a customer experience strategy that aligns with the company's overall goals and values
- Lead and mentor a team of customer service representatives to deliver exceptional service to our customers
- Monitor and analyze customer feedback and data to identify trends and areas for improvement
- Collaborate with cross-functional teams to implement customer-centric initiatives and processes
- Establish key performance indicators and metrics to measure the success of our customer experience efforts
- Stay up-to-date on industry trends and best practices in customer experience management
- Bachelor's degree in business, marketing, or a related field
- 5+ years of experience in customer service or customer experience management
- Experience leading a team of 5+ customer experience agents
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Proven track record of driving customer satisfaction and loyalty
- Experience with CRM systems and customer feedback tools
- Premium Medical, Dental, and Vision Insurance plans
- 100% coverage of insurance premiums for you and your dependents
- Company-provided Basic Life and Short-Term and Long-Term Disability plans
- 401K program with company match
- Unlimited PTO and company holidays
- Flexible working arrangements- 3 day in office minimum
- Stock options package - contingent on experience level
We are proud to be an equal-opportunity workplace. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity/expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics.
-
Director, Customer Experience
2 months ago
Conshohocken, United States Creditly Corp Full timeCompany Credit Genie is committed to creating products that democratize financial opportunities and pave the way to debt-free living. Having empowered over 500,000 customers to budget wisely, evade overdraft fees, and minimize credit card payments, we're on an ambitious journey. Our vision is rooted in a world where financial access is universal, and...
-
Customer Experience Associate
4 weeks ago
Conshohocken, United States WEIS LLC Full timeOverview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 73 Old Dublin Pike Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is...
-
Customer Experience Associate
4 days ago
Conshohocken, United States WEIS LLC Full timeOverview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 200 W Ridge Pike, STE 110 Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is...
-
Director
3 weeks ago
Conshohocken, Pennsylvania, United States Cushman Wakefield Multifamily Full timeJob Title Director Job Description Summary Responsible for senior level oversight of multiple accounts or a specific geography. Act as a point of contact for integrating service platform for the client, as well as ensuring that practices are sound and consistently applied. Directly responsible for client care and development programs. Responsible to work...
-
Director of Development
2 months ago
Conshohocken, Pennsylvania, United States The Miquon School Full timeThe Miquon School is seeking an 80% time (12 month) Director of Development starting in August 2024. The salary will be commensurate with experience. Miquon offers a benefits package that includes health, dental, and life insurance, retirement plan, tuition remission, and vacation. This position reports to the Head of School. The director of development is...
-
Director of Development
2 months ago
Conshohocken, Pennsylvania, United States The Miquon School Full timeThe Miquon School is seeking an 80% time (12 month) Director of Development starting in August 2024. The salary will be commensurate with experience. Miquon offers a benefits package that includes health, dental, and life insurance, retirement plan, tuition remission, and vacation. This position reports to the Head of School. The director of development is...
-
Director/Coordinator of Religious Education
1 week ago
Conshohocken, United States Archdiocese of Philadelphia Full timeJob DescriptionJob DescriptionSt. Matthew, Conshohocken, PADirector/Coordinator of Religious Education Job DescriptionThe position of Director/Coordinator of Religious Education (DRE or CRE) is a part-time 19 hour per week position. The Director/Coordinator of Religious Education must be a practicing Catholic, in good standing with the Church. Additionally,...
-
Director of Development, Major Gifts
1 month ago
Conshohocken, United States Greater Philadelphia YMCA Full timePOSITION PURPOSE As a key member of the Greater Philadelphia YMCA (GPY) fundraising team, the Director of Development, Major Gifts will work with both the Senior Management and Financial Development teams to develop and implement key major gift fundraising tactics for the organization. He/She/They would translate GPY priorities into appropriate major gift...
-
Director of Donor Relations and Events
1 month ago
Conshohocken, United States Greater Philadelphia YMCA Full timePOSITION PURPOSE As a key member of the Greater Philadelphia YMCA (GPY) fundraising team, the Event and Donor Relations Specialist will work with both the Chief Development Officer and Senior Development Director to develop and implement key event fundraising tactics for the organization. They will translate GPY priorities into appropriate donor relations...
-
Associate Director, Consumer Marketing
3 weeks ago
Conshohocken, United States Madrigal Pharmaceuticals Corporation Full timeJob DescriptionJob DescriptionThe Associate Director, Consumer Marketing (NASH) will be a critical member on the U.S. Marketing team and Commercial team at Madrigal focused on building and executing a robust go-to market plan for Consumers and other key customers. This is a truly unique opportunity to shape a nascent but dynamic NASH (nonalcoholic...
-
Associate Art Director
1 week ago
Conshohocken, United States Clutch Full timeRole/Title: Associate Art Director Salary: up to $140k Location: Conshohocken, PA Onsite 40 days of flex remote/year Relocation options available Transcripts are required for this position Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow. Our candidates work with...
-
Director, Sales Executive
2 months ago
Conshohocken, United States Onbe Full timeOnbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connect with...
-
Director BTS
2 weeks ago
Conshohocken, United States Quaker Houghton Full timeJob DescriptionJob DescriptionCompany Overview:At Quaker Houghton, we are experts in the development, production and application of chemical specialties, process fluids, lubricants, and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial companies and to this day our experience and...
-
Director, Tax
1 month ago
Conshohocken, United States Pitcairn Full timePitcairn’s innovative Shared Single-Family Office™ model provides unparalleled service to wealthy families and other family offices. Since the firm’s founding in 1923, Pitcairn has helped ultra-high-net-worth families and its members navigate the individual, interpersonal, and institutional challenges that come with wealth. We understand...
-
Director of Agile
2 weeks ago
Conshohocken, United States Onbe Full timeOnbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connect with...
-
Veterinary Medical Director
2 months ago
Conshohocken, United States BluePearl Pet Hospital Full timeBluePearl Pet Hospital in Conshohocken, PA located in the greater Philadelphia region is seeking a collaborative, engaged, and passionate veterinary leader with several years of clinical experience to lead our team of emergency and specialty clinicians in the role of Medical Director. As Medical Director you will partner in leadership with hospital...
-
Veterinary Medical Director
3 months ago
Conshohocken, United States BluePearl Pet Hospital Full timeBluePearl Pet Hospital in Conshohocken, PA located in the greater Philadelphia region is seeking a collaborative, engaged, and passionate veterinary leader with several years of clinical experience to lead our team of emergency and specialty clinicians in the role of Medical Director. As Medical Director you will partner in leadership with hospital...
-
Association Camp Director
2 weeks ago
Conshohocken, United States YMCA of the USA Full timeJob Description The Association Day Camp Director will lead the brand and growth for 30 plus Day Camps; manage the standards for Association-wide Day Camp programs; Provide support to Executive Leaders and Program Directors in order to promote the organization’s mission; oversee the progress of program operations that increase quality and...
-
Director of Risk and Safety
2 months ago
Conshohocken, United States FiOptix Full timeJob DescriptionJob DescriptionJob Title: Director of Risk Management & Safety Department: Risk Management Reports To: Chief Executive Officer FLSA Status: Exempt Job Summary: The Director of Risk Management & Safety is responsible for planning, organizing, implementing, and directing the activities of the Company’s Risk Management and Safety Programs. This...
-
Director of Risk and Safety
2 months ago
Conshohocken, United States FiOptix Full timeJob DescriptionJob DescriptionJob Title: Director of Risk Management & Safety Department: Risk Management Reports To: Chief Executive Officer FLSA Status: Exempt Job Summary: The Director of Risk Management & Safety is responsible for planning, organizing, implementing, and directing the activities of the Company’s Risk Management and Safety Programs. This...