Current jobs related to Director, Customer Experience - Conshohocken - Creditly Corp

  • Customer Experience Associate

    3 weeks ago

    Conshohocken, United States WEIS LLC Full time

    Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 200 W Ridge Pike, STE 110 Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is...

  • Customer Experience Associate

    1 month ago

    Conshohocken, United States WEIS LLC Full time

    Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 200 W Ridge Pike, STE 110 Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is...

  • Sales Associate

    7 days ago

    Conshohocken, Pennsylvania, United States Ingka External Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate - Customer Experience Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProactively engage with...

  • Customer Service Director

    1 week ago

    Conshohocken, Pennsylvania, United States Heraeus Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to lead our Customer Service Department. As a key member of our team, you will be responsible for providing leadership and guidance to the department, managing the departmental budget, and ensuring excellent customer service.Key ResponsibilitiesLeadership and Guidance:...

  • Customer Support, Broker Experience Associate

    2 weeks ago

    Conshohocken, United States Spring EQ Full time

    Overview Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of...

  • Senior Client Director

    3 weeks ago

    Conshohocken, Pennsylvania, United States The Cigna Group Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to lead our client management team and drive business growth within existing accounts. As a Senior Client Director, you will be responsible for developing and implementing strategies to enhance customer relationships, increase membership, and drive revenue growth.Key ResponsibilitiesLead...

  • Creative Director

    1 week ago

    Conshohocken, Pennsylvania, United States Clutch Full time

    Job DescriptionJob Title: Associate Art DirectorJob Type: Full-timeCompany: Clutch CreativeAbout Us: Clutch Creative is a rapidly growing staffing agency that supports clients by identifying unreachable talent to help their businesses grow.Job Summary: We are seeking an Associate Art Director with brand-side experience to join our team. As an Associate Art...

  • Senior Client Director

    1 week ago

    Conshohocken, Pennsylvania, United States The Cigna Group Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Senior Client Director. In this role, you will be responsible for driving business growth and managing key client relationships within The Cigna Group.Key ResponsibilitiesDevelop and execute strategic plans to drive membership growth and revenue expansion within...

  • Senior Business Development Director

    2 weeks ago

    Conshohocken, Pennsylvania, United States DPS Group Global Full time

    About the RoleWe are seeking a highly experienced and inspirational leader to join our team as a Senior Business Development Director. This is a senior role that provides an excellent opportunity for the right candidate to help drive business growth and development.Key ResponsibilitiesLead and manage a team of business development and marketing professionals...

  • Strategic Payments Director

    7 days ago

    Conshohocken, Pennsylvania, United States onbe Full time

    Unlock Growth Opportunities with OnbeAs a fast-growing FinTech, Onbe is revolutionizing the payments landscape. We're seeking a dynamic and forward-thinking Solution Strategy Director to drive our Vertical Market Solutions team forward.About the RoleCollaborate with cross-functional teams to refine product constructs, value propositions, and...

  • Digital Marketing Director

    3 weeks ago

    Conshohocken, United States NSM Insurance Full time

    Overview NSM Insurance Group is a global specialty insurance provider with more than $1.8 billion in premium across 25+ specialty insurance programs and brands around the world. Named a Philadelphia Inquirer Top Workplace based on employee feedback, the company has been exclusively focused on building successful insurance programs since 1990 and continually...

  • Director of Business Development

    6 days ago

    Conshohocken, Pennsylvania, United States Caring Friends Home Care Full time

    Job SummaryThe Director of Business Development and Operations is a key leadership role responsible for overseeing the administrative and operational functions of a Caring Friends branch. This includes ensuring compliance with company policies and procedures, leading day-to-day operations, and maintaining a high level of customer satisfaction.Key...

  • Director of Marketing, Extremity Care

    3 weeks ago

    Conshohocken, United States Extremity Care Full time

    Purpose: The Marketing Director will lead the strategic development and execution of all marketing efforts to drive brand growth. This role involves directing a team in creating and implementing innovative marketing strategies that align with the company's business goals, with a focus on enhancing brand identity, expanding market segments, and driving...

  • Art Director

    1 week ago

    conshohocken, United States Clutch Full time

    Role: Art DirectorSalary: up to $110kLocation: Conshohocken, PAOnsite and open to reloTranscripts are required for this position.Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.Our candidates work with us because they know we have the best opportunities available...

  • Art Director

    1 week ago

    conshohocken, United States Clutch Full time

    Role: Art DirectorSalary: up to $110kLocation: Conshohocken, PAOnsite and open to reloTranscripts are required for this position.Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.Our candidates work with us because they know we have the best opportunities available...

  • Art Director

    7 days ago

    Conshohocken, United States Clutch Full time

    Role: Art DirectorSalary: up to $130kLocation: Montgomery County, PAOnsiteClutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career...

  • Art Director

    7 days ago

    Conshohocken, United States Clutch Full time

    Role: Art DirectorSalary: up to $130kLocation: Montgomery County, PAOnsiteClutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career...

  • Art Director

    5 days ago

    Conshohocken, United States Clutch Full time

    Role: Art DirectorLocation: Conshohocken, PAOnsite and open to reloClutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career move.We...

  • Art Director

    7 days ago

    Conshohocken, United States Clutch Full time

    Role: Art DirectorLocation: Conshohocken, PAOnsite and open to reloClutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career move.We...

  • Strategic Growth Director

    2 weeks ago

    Conshohocken, Pennsylvania, United States Onbe Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Growth Director to join our innovative Vertical Market Solutions team at Onbe. As a key member of our team, you will play a pivotal role in driving growth and expansion into new verticals through strategic insights and cross-departmental collaboration.Key ResponsibilitiesStrategic...

Director, Customer Experience

4 months ago

Conshohocken, United States Creditly Corp Full time

Company Credit Genie is committed to creating products that democratize financial opportunities and pave the way to debt-free living. Having empowered over 500,000 customers to budget wisely, evade overdraft fees, and minimize credit card payments, we're on an ambitious journey. Our vision is rooted in a world where financial access is universal, and personal financial goals are within reach. Overview As the Director of Customer Experience, you will be responsible for leading our customer experience team to ensure that every interaction with our customers is positive and memorable. You will develop and implement strategies to improve customer satisfaction, loyalty, and retention, as well as drive continuous improvement in our customer service processes. Responsibilities Develop and implement a customer experience strategy that aligns with the company's overall goals and values

Lead and mentor a team of customer service representatives to deliver exceptional service to our customers

Monitor and analyze customer feedback and data to identify trends and areas for improvement

Collaborate with cross-functional teams to implement customer-centric initiatives and processes

Establish key performance indicators and metrics to measure the success of our customer experience efforts

Stay up-to-date on industry trends and best practices in customer experience management

Requirements Bachelor's degree in business, marketing, or a related field

5+ years of experience in customer service or customer experience management

Experience leading a team of 5+ customer experience agents

Strong leadership skills with the ability to motivate and inspire a team

Excellent communication and interpersonal skills

Proven track record of driving customer satisfaction and loyalty

Experience with CRM systems and customer feedback tools

Benefits Premium Medical, Dental, and Vision Insurance plans

100% coverage of insurance premiums for you and your dependents

Company-provided Basic Life and Short-Term and Long-Term Disability plans

401K program with company match

Unlimited PTO and company holidays

Flexible working arrangements- 3 day in office minimum

Stock options package – contingent on experience level

We are proud to be an equal-opportunity workplace. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity/expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics.

#J-18808-Ljbffr