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Customer Care Specialist

1 month ago

Canton, United States JobsRUs.com Full time

JobsRUs.com is a service-oriented staffing/recruiting company dedicated to working closely with our clients
We currently seeking candidates for the Customer Care Specialist position in Canton, NY

40 hours per week, Monday-Friday 8am-5pm, every third week 9am-6pm with optional overtime (8am-6pm)
$18.25/hr

Summary:
A Customer Care Specialist is responsible to answer incoming bank calls and forward or assist callers accordingly while adhering to customer service standards and department policy
This position will also provide technical support and assistance to customers and branches for all Customer Care Center products and services as well as general customer assistance with basic deposit and loan questions.

Required Skills:
-Call Center or customer service and banking experience preferred
Working knowledge of products/services preferred.
-Proficient PC Skills including typing.
-Proven experience with e-mail software and the Internet.
-Excellent oral and written communication skills.
-Proficient in letter-writing using business letter skills.

Responsibilities:
-Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.
-Provide assistance and technical support to customer s, via the help desk, maintaining professionalism and exemplary customer service skills.
-Answer other general customer questions relative to bank products and services.
-Follow Electronic Banking procedures to complete Regulation E claims and inquiries
Close cards and reorder when appropriate
Work with Fraud Analysts as necessary.
-Assist customers with Quicken/QuickBooks.
-Enter information and detail from each call in Synapsys.
-May be asked to complete requested maintenance, answer customer email inquiries, respond to customer research requests, retrieve and respond to voice mail, assist with department account reconcilement, eStatement review and release and other clerical duties.
-As an integral member of the Customer Care Center, this position is also responsible to provide assistance wherever necessary to help the Customer Care Center and the Bank in achieving their annual goals.

Education and Training:
-Two (2) year degree in Business or Finance with emphasis on communications OR HS Diploma or equivalent with related experience equivalent to two (2) year degree in Business or Finance.

JobsRUs.com Cares: *Pay Options: Direct Deposit, Paper Checks or pay cards; paid weekly *Health/Dental/Vision Insurance options compliant with the ACA *401k *Online Employee Portal to adjust withholdings and view and print pay stubs We look forward to working with you; JobsRUs.com Cares APPLY Today JobsRUs.com has over 8000+ associates in the United States in various verticals and industries with over 5000+ working in manufacturing, industrial, production, factory, distribution, and/or warehouse roles ranging from the assembly, forklift, machine operator, warehouse, maintenance, packaging, order pick/pack and general labor.