Technical Support Specialist

3 months ago


Nashville, United States D-EDGE Hospitality Solutions Full time

**Technical Support Specialist - Weekend Shift M/F**

* Permanent contract

* Starting date: November 20, 2021

* Barcelona

**The job**

**Technical Support Specialist - Weekend Shift M/F**

* Permanent contract

* Starting date: November 20, 2021

* Barcelona

**Job description**

**ABOUT THE TEAM :**

The team purpose is to provide technical support helping customers within the D-EDGE Suite of products.

The team is the first point of contact for customers technical requests.

**YOUR MISSION :**

* While covering the weekend support shift, attend proactively to our customers requests and issues via phone and Salesforce cases

* As the first contact, the Technical Support Specialist is in charge of answering incoming phone calls.

* Create / Take ownership of cases in Salesforce proactively

* Investigate & solve customers issues in the shortest possible delay

* Provide prompt, professional and customized assistance to clients seeking advice on the use of D-EDGE products

* Manage clients complaints concerning the issues with our suite of tools

* Resolve product issues by understanding, determining the cause of the problem, selecting and explaining the best solution to solve the problem

**Schedule: 40h/week (5days x8hours)**

Shift 1: Saturday, Sunday, Monday, Tuesday, Wednesday. From 8h to 17h (1h lunch)

Shift 2: Wednesday, Thursday, Friday, Saturday, Sunday. From 11h to 20h (1h lunch)

**Preferred experience**

* Customer Service experience is required

* Knowledge in hotels, tourism or online distribution is a real bonus

* You have computer skills, you like it and your entourage see you as a geek

* Being lflexible and proactive and can work independently

* Problem-solving and Teamwork

* Knowledge of D-EDGE solutions is a plus.

* Outstanding communication and phoning skills

**WHAT WE OFFER :**

* Attractive salary according to your profile

* Meal Allowance

* Accor Employee Card : Discount on hotel bookings

* Individual access to the Udemy e-learning platform (more than 100,000 online courses)

- Telephone interview with Talent Acquisition Manager

- First interview with the Head of Technical Support

- Second Interview with Chief Client Service Officer



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