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Director of National Accounts

3 months ago

Boston, United States Hilton Hotels & Resorts Full time

Step into the Iconic Elegance of Hilton Boston Park Plaza We're seeking a dynamic Director of National Accounts to champion our sales efforts and showcase the charm of our iconic hotel. Located in the heart of Boston, our property boasts 1,060 luxurious guest rooms, over 70,000 square feet of versatile meeting space, and a rich history dating back to 1927.

Position Statement:

The Director of National Accounts represents the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services.

Supportive Functions:

•Represents hotel by soliciting, responding to and negotiating with persons requiring large and complex group accommodations (generally over 50 guest rooms) with or without meeting space and/or on-site (hotel) catering, based upon market segment and account files assigned by the Director of Sales. Represents hotel in significant interactions dealing with customers relative to sales and operational questions, concerns and issues.Negotiates contracts with customers and commission agreements with third party agencies.

•Initiates the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability. Develops and quotes prices for same.

•Monitors the successful execution of their action plans and oversees the maintenance of sales files, accounts and other administrative duties.

•Attends weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review.

•Conducts site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.

•Meets with clients and travel industry experts on and off property and attends major trade events around the world in order to assist in developing and closing major pieces of business.

•Focuses on business process and continuous improvement using "best practices" standards as norms for the office.

•Conducts customer (internal/external) site inspections of represented properties.

•Travels to industry and company-related tradeshows/meetings in various destinations.

•Participation in key organizations as recommended by management.

•Inputs and retrieves information from computer systems for file maintenance, correspondence, reporting and preparation of budgets and forecasts.

Qualifications:

•Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in-house sales system), Market Vision, OnQ, InFocus, Internet and Intranet and Optimum Settings (or in-house CAD program)

•Requires a minimum of five years' experience in senior level sales role.

•Minimum of four years of college level courses with an emphasis on business. Bachelor's degree in Hotel Management, Business Administration, Marketing or Communications preferred.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.And, our amazing Team Members are at the heart of it all

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. and #1 Best Workplaces for Women List - 5th Year In a Row.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
  • Access to your pay when you need it through DailyPay
  • Health insurance
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs
  • Go Hilton travel discount program
  • Best-in-Class Paid Time Off (PTO)
  • Supportive parental leave
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)