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Member Specialist

3 months ago

Port Orchard, United States Kitsap Credit Union Full time

Kitsap Credit Union Member Specialist Port Orchard , Washington Apply Now About UsKitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visitkitsapcu.org {target="_blank" rel="noopener"}.About the RoleKitsap Credit Union is hiring a full-time Member Specialist to work in-person out of our South Kitsap location in beautiful Port Orchard, WA. This position is responsible for creating member loyalty by providing exceptional service and deepening member relationships by cross-selling all products and services, and demonstrating digital and self-serve options.Quick FactsReports to: Branch ManagerEmployment Type: Full-time, hourly, non-exempt, in-personSalary Range: $25.15 - $33.54/hr depending on experienceBonus Target: 5% potential incentive of base payWorking Hours: Monday-Thursday 9AM-5PM, Friday 9AM-6PM, Saturday 9AM-1PMGrade: 7BCIndustry: BankingWhat you will do* Authentically engage members and visitors through asking relevant and meaningful questions, identifying their needs and making appropriate product and service recommendations. Perform daily branch operations, including teller transactions, lending, new accounts and assist members with their financial needs.* Proactively generate new loan and membership business through branch sales activities, network with local businesses and participate in community events.* Build market position by locating, developing and closing business relationships. Must have the ability to open Business accounts, referring to Member Business Lending for business lending needs.* Process loan applications for all consumer lending products as well as Home Equity and Mortgage loans.* Promote and effectively demonstrate digital, self-service and assisted self-serve options, with continual education as new products and digital services are introduced.* Act as a lead in absence of branch manager by assisting and directing the workflow, act as a resource for staff and members to answer complex questions and or resolve non-routine problems that may arise. Perform teller cash audits, review and approve transaction exceptions.This role may be right for you if you enjoy connecting with people in a customer service environment and enjoy meeting customer needs with tailored service solutions. You pride yourself on your ability to meet each person as an individual, meet personal sales goals, and contribute to team goals. Your previous employers praise your keen eye for detail, and your previous co-workers talk about your ability to see opportunities and act on them. Your friends consider you welcoming, and your family is proud of your ability to coach others in their financial aspirations.REQUIRED Qualifications and EdTo #J-18808-Ljbffr