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Field Service Engineer

4 months ago

Eugene, United States Orion Talent Full time
Description
Title: Field Service Engineer
Location: Eugene, OR
Shift: Day Shift
Compensation: 80k-85K, 5 hours average overtime a week.
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K), Cell phone, laptop, and company car. Relocation assistance. Profit sharing after 90 days.
Travel: Local travel within assigned territory within 2 hours. 20% overnight travel.

Position Description:
As a Field Service Engineer, you play a vital role in ensuring our products are operating at their peak performance. You will visit customer sites to calibrate and optimize our medical equipment, building strong relationships with our clients and providing expert technical support.

•Install and service company products, including mammography, digital mammography, bone densitometry, and mini c-arms, covering electrical, mechanical, and software components.
•Maintain high levels of customer satisfaction by delivering exceptional service and support.
•Complete all necessary service actions, system checks, and upgrades according to company procedures.
•Collaborate with other Field Engineers as needed to ensure efficient service delivery.
•Uphold regulatory requirements and quality standards to maintain a positive customer service reputation.

Requirements:

•Self-starter with the ability to work independently and travel as required.
•Strong multitasking skills, capable of setting priorities and scheduling work effectively.
•Analytical thinking and problem-solving abilities in high-pressure customer environments.
•Flexibility to work varying hours and overtime on short notice, including being on call after regular working hours.
•Mechanical aptitude and a commitment to professionalism.