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Customer Service Representative

2 months ago

Cincinnati, United States Mr Handyman Full time

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment. Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members. When you join the Mr. Handyman team, you get so much more than a job you get a career you can be proud of, and the support of industry-leading software and business systems. Why You’ll Want to Join Our Team Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team. Competitive pay Health and Retirement benefits Advancement and growth opportunities Work with a team of Service and Office Professionals that deliver an amazing customer experience every day The pride that comes with applying your skills in a challenging and varied work environment The opportunity to wow customers with a best-in-class customer experience and solutions Flexibility with hours so you can take care of life’s important events And so much more Your Responsibilities as an Office Professional Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals Making Recommendations and Managing Expectations with Customers - You’ll communicate with customers to guide them through their projects and assist with managing their expectations. Create Life-Long Customers - Deliver a great experience that wows every customer.You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time. How We’ll Measure Performance Here are some of the ways that we’ll measure your performance in the role. Quality of Work - Our value comes from meeting and exceeding our customers expectations at every touch point Customer Satisfaction - You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction. Efficiency - Doing the job well and doing the job in a timely manner are critical to success in this role. What We Want From You Culture alignment Team player Willingness to learn A drive to meet or exceed customer expectations To Succeed in this Role Be highly organized and detail oriented Possess excellent customer communication and independent work skills Deliver solutions Be a self-starter Have computer experience with Office and Excel Job Requirements These are the minimum requirements to be considered for this position. Live within the area Have reliable transportation Solving problems must come easily to you Complete a background check Professional communication and phone skills Benefits & Pay The pay range for this position is $16 to $20 an hour or more and is dependent on your experience. Additional benefits include: Paid holidays and vacation. Health and retirement benefits. Company and individual bonuses. Part Time or Full Time Still with us? Great Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY Should you meet the requirements for the position, our system will schedule you for an interview immediately. #J-18808-Ljbffr