See more Collapse

IT Service Center Supervisor

2 months ago

Inver Grove Heights, United States Dakota Plains Cooperative Full time

Press Tab to Move to Skip to Content Link CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture. Summary

CHS

is hiring in the Information Technology department. We are seeking an

IT Service Center Supervisor

to oversee day-today IT Service Center operations. The IT Service Center Supervisor directs workflow, prioritizes work, and drives efficiencies to ensure the least possible impact to the business. The Supervisor is responsible for ensuring goals and objectives are socialized, measured, and achieved. This position is a subject matter expert for processes and procedures related to IT Service Delivery and the IT Service Center. Ensures adopted industry ITSM best practices and IT processes are followed, improved upon, and properly measured. Works to resolve complex and ambiguous support issues. Works with IT teams and business partners to identify opportunities make improvements. Knowledge of industry practices, techniques, and standards to improve team operational efficiencies and advance ITSM (IT Service Management) processes and procedures. Responsibilities

Prioritize IT Service Center workload to align with service level targets and business requirements defined by need and impact. Serves as a point of escalation for the most complex, ambiguous, and issue related events. Responsible for team documentation, cross training, and service delivery quality. Identifies opportunities to create and implement process improvements and drive efficiencies. Responsible for ensuring defined service level targets are met within the team. Maintains technical knowledge and skills related to supported technology and solutions. Coaches team members on expertise and helps in high queue volume. Ensures operational processes, goals, and guidelines are communicated to the team. Collaborates with external teams to improve cross team efficiencies including knowledge transfer and escalation processes. Identify and resolve process and support gaps. Participate and lead in projects to improve IT Service Center people, processes, tools, and/or technology. Works with external teams to understand and align with technology roadmaps and organizational impacts. Identify tools and processes to position IT Service Center for success. Assists in obtaining, retaining, coaching, and developing team members. Provide regular performance feedback. Provides input to budget requirements, resource development and training needs for the team. Minimum Qualifications (required)

High School Diploma or equivalent 2+ years of experience working in a high-volume IT environment to include:

Level 1 and 2 trouble-shooting and support Working in a process driven environment with metrics and KPIs Supporting enterprise technologies (Microsoft Windows operating systems and Office 365) Experience in leading teams or projects while aligning to organizational goals and objectives

Additional Qualifications

Bachelor's Degree in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or related field Certification in IT Service Management including ITIL practices or equivalent Strong understanding of IT Service Management best practices and ITIL framework Extensive knowledge of current and emerging technologies including familiarity with Microsoft operating systems, mobile device platforms, network, and remote access Ability to think and solve problems independently within the guidelines of the position Be successful working in an environment with constantly changing or competing priorities Identify priority items and organize work to complete those requests to meet deadlines Able to document system process and procedures for tasks and project they are assigned Physical Requirements

Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse CHS offers a competitive total compensation package. Benefits include Health, Dental, Vision, Hearing, Life Insurance, Health and Day Care Savings Accounts, Paid Vacation, 401K, Company Funded Pension, Profit Sharing, Long and Short Term Disability, Tuition reimbursement, and Adoption assistance.

#J-18808-Ljbffr

We have other current jobs related to this field that you can find below

  • Service Manager

    3 months ago

    Inver Grove Heights, United States Istate Truck Center Full time

    Job DescriptionJob DescriptionI-State Truck Center is looking for our next dynamic leader at our Inver Grove Heights, Minnesota location. We are seeking a Service Manager to run our Heavy-Duty Truck Service Shop. If you are looking for an amazing career with a growing company and have the leadership skills we are looking for then apply here!The Service...

  • Call Center

    3 weeks ago

    Inver Grove Heights, United States SEEK Careers Staffing Full time

    Job DescriptionJob DescriptionSEEK Careers/Staffing has partnered with a client in search of Call Center representatives. As a Call Center Representative, you will be responsible for providing exceptional customer service by taking inbound calls and assisting customers with tracking updates, connecting them to other locations, and resolving any customer...

  • Supervisor, Clinic Business Systems

    3 weeks ago

    Inver Grove Heights, United States HealthPartners Full time

    HealthPartners is hiring a Clinic Business Systems Supervisor at our Inver Grove Heights Clinic. The Business Systems Supervisor provides leadership, direction, organization and administration of daily business processes and frontline clinic operations. This position works in collaboration with the Clinic Manager, Clinic Medical Director (CMD), and/or Care...

  • Janitor - Cahill Place

    1 month ago

    Inver Grove Heights, United States Center City Housing Full time

    Center City Housing Corp. is a statewide leader and innovator of affordable supportive housing, and at CCHC we believe that affordable housing isn't just a place to live, it's a place where life can start moving forward. Note: This is a full-time position with benefits! Overview: The Janitor position actively participates in carrying out the mission of...

  • Soccer Center Referee/Supervisor

    2 weeks ago

    Pleasant Grove, United States Pleasant Grove City Full time

    Job DescriptionJob DescriptionGENERAL PURPOSEThe PG Spring Soccer League games begin after Spring Break in April and go through the end of May of 2024. The Spring Soccer Supervisor/Center Referee is needed to organize and carry-out the responsibilities of the scheduled games. Not only will the Supervisor oversee the set-up and clean-up of all league games...

  • Service Manager

    2 months ago

    Inver Grove Heights, United States Interstate Companies, Inc. Full time

    I-State Truck Center is looking for our next dynamic leader at our Inver Grove Heights, Minnesota location. We are seeking a Service Manager to run our Heavy-Duty Truck Service Shop. If you are looking for an amazing career with a growing company and have the leadership skills we are looking for then apply here! The Service Manager is a key member of our...

  • Service Manager

    3 months ago

    Inver Grove Heights, Minnesota, United States Interstate Companies, Inc. Full time

    I-State Truck Center is looking for our next dynamic leader at our Inver Grove Heights, Minnesota location. We are seeking a Service Manager to run our Heavy-Duty Truck Service Shop. If you are looking for an amazing career with a growing company and have the leadership skills we are looking for then apply hereThe Service Manager is a key member of our truck...

  • Physical Therapist Supervisor

    3 days ago

    Inver Grove Heights, Minnesota, United States Amergis Full time

    $55/Hour The Physical Therapist is responsible for performing studentevaluations, as well as providing and documenting therapy services inaccordance with plan of care developed for each student and per physician'sorders when applicable. Essential Duties and Responsibilities Performs student reassessments and regularly reevaluatesstudent for rehabilitation...

  • Garden Center Merchandiser

    3 weeks ago

    Grove City, United States National Garden Service Full time

    Job DescriptionJob DescriptionIs the garden center, greenhouse or plant nursery your happy place? Do you enjoy working outdoors, starting in the morning each day? Are you seeking a part time job that is seasonal in nature (approximately March-December)? If this sounds like you, we invite you to apply with us!**Our Garden Center Merchandiser role often pairs...

  • Post Office Worker

    4 days ago

    Inver Grove Heights, United States United States Postal Service Full time

    If you are searching for an engaging and thrilling job in the mailing sector, Mail Handler Assistant at USPS might be just what you need. That is to say, we currently have employment opportunities throughout the country in the largest agency of the government which employs almost 1 million people. In fact, USPS provides excellent training for all new...

  • Distribution Center Supervisor

    3 weeks ago

    Capitol Heights, Maryland, United States REXEL Full time

    Rexel USA is recognized as a Great Place to Work Rexel USA includes the following companies: Rexel, Gexpro, Platt & Mayer. A career with us offers professional growth, career advancement, unlimited opportunities to learn, and a fun, inclusive culture. We are committed to creating a diverse workplace where everyone is valued, treated with dignity and respect,...

  • Diesel Mechanic/Technician

    2 months ago

    Inver Grove Heights, United States Istate Truck Center Full time

    Job DescriptionJob DescriptionI-State Truck Center is looking for Diesel Mechanic/Technician(s) of all skill levels for our Inver Grove Heights, Minnesota location. We are currently seeking Diesel Mechanic/Technician(s) to join our team who are specializing in Freightliner, Detroit, Allison, Cummins, CAT products, MTU and more! We are offering highly...

  • Entry Level Heavy Duty Truck Mechanic/Technician

    2 months ago

    Inver Grove Heights, United States Istate Truck Center Full time

    Job DescriptionJob DescriptionI-State Truck Center is looking for an Entry level Truck Technician for our Inver Grove Heights, Minnesota location. We are currently seeking Diesel Mechanic/Technician(s) to join our team who are specializing in Freightliner, Detroit, Allison, Cummins, CAT products, MTU and more! We are offering highly competitive wages!Diesel...

  • Entry Level Heavy Duty Truck Mechanic/Technician

    1 month ago

    Inver Grove Heights, United States Istate Truck Center Full time

    Job DescriptionJob DescriptionI-State Truck Center is looking for an Entry level Truck Technician for our Inver Grove Heights, Minnesota location. We are currently seeking Diesel Mechanic/Technician(s) to join our team who are specializing in Freightliner, Detroit, Allison, Cummins, CAT products, MTU and more! We are offering highly competitive wages!Diesel...

  • Diesel Mechanic/Technician

    1 month ago

    Inver Grove Heights, United States Istate Truck Center Full time

    Job DescriptionJob DescriptionI-State Truck Center is looking for Diesel Mechanic/Technician(s) of all skill levels for our Inver Grove Heights, Minnesota location. We are currently seeking Diesel Mechanic/Technician(s) to join our team who are specializing in Freightliner, Detroit, Allison, Cummins, CAT products, MTU and more! We are offering highly...

  • Temporary Cleaner

    3 months ago

    Inver Grove Heights, United States Harvard Maintenance Full time

    Position Objective: Company Overview: The Harvard Companies include entities working to serve the business community in the janitorial and protection services areas. Harvard Maintenance and Harvard Protection are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States. We are an...

  • Scribe / Assistant (No nights/No weekends)

    2 days ago

    Inver Grove Heights, United States Andros ENT & Sleep Center Full time $33,500 - $46,000

    Job DescriptionJob DescriptionAre you interested in working in a dynamic environment with a team approach to patient-focused care? If you are, Andros ENT & Sleep Center in Inver Grove Heights is seeking a full-time or part-time Scribe/Assistant to our team.Scribe/Assistants are responsible for assisting our clinicians to provide high quality, comprehensive...

  • General Service Technician- Inver Grove Heights

    6 days ago

    Inver Grove Heights, United States TGK Automotive Full time

    Job DescriptionOverview: TGK Automotive Specialists - We are a locally-owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to client satisfaction.We have immediate openings for General Service Technicians. The General Service Technician is responsible...

  • General Service Technician- Inver Grove Heights

    1 hour ago

    Inver Grove Heights, United States TGK Automotive Full time

    Overview: TGK Automotive Specialists - We are a locally-owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to client satisfaction.We have immediate openings for General Service Technicians. The General Service Technician is responsible for conducting...

  • Medical Assistant ENT

    1 month ago

    Inver Grove Heights, United States Andros ENT & Sleep Center Full time

    Job DescriptionJob DescriptionAre you interested in working in a dynamic environment with a team approach to patient-focused care? If you are, Andros ENT & Sleep Center in Inver Grove Heights is seeking a full-time or part-time Medical Assistant to our team.Medical Assistants are responsible for assisting our clinicians to provide high quality, comprehensive...