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Call Center
1 month ago
SEEK Careers/Staffing has partnered with a client in search of Call Center representatives. As a Call Center Representative, you will be responsible for providing exceptional customer service by taking inbound calls and assisting customers with tracking updates, connecting them to other locations, and resolving any customer concerns.
Position – Call Center/Customer Service
Job Location – InverGrove Heights
Starting Date – 08/12/2024
Employment Term – Temp-to-Hire
Employment Type – Full-Time
Work Hours (Shift) – 1st Shift (9:00am – 6:00pm)
Starting Pay – $20hr-$21hr
Benefits – Medical, Vision, Dental, 401(K), Paid Vacation, Paid Holidays, Referral Bonus
Required Education – High School Diploma/GED
Required Experience – At least 2 years of experience
[Responsibilities:
- Providing tracking updates and answer general questions about delivery
- Answering inbound calls from customers and providing them with accurate and timely information.
- Connecting customers to other locations or departments as needed.
- Resolving customer concerns and complaints in a professional and efficient manner.
- Maintaining a positive and professional demeanor at all times.
Requirements:
- Previous experience in a call center or customer service environment preferred.
- Excellent communication skills, both verbal and written.
- Ability to multitask and handle a high volume of calls.
- Knowledge of customer service principles and practices.
- Proficient in Microsoft Office and other computer applications.