Practice Assistant

3 weeks ago

Oakland, United States Geode Health Full time

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our mission is ‘ To empower our patients to live healthier, more rewarding lives through access to exceptional care tailored to their needs .’ We are looking for a passionate Practice Assistant. The ideal candidate will be motivated by joining a quickly growing organization and excited to help us improve the care experience for patients and providers. The Practice Assistant is a multi-skilled worker who assumes a wide range of clinical and administrative roles within the physician office setting. The Practice Assistant serves as a key team player when interacting and communicating with patients and/or clinical staff in the ambulatory care environment. Most importantly, we’re looking to bring someone into our team who is excited about our mission to improve mental healthcare across the country. Job Responsibilities: The Practice Assistant is an essential member of the patient care team by supporting the providers with the delivery of high-quality health care to ambulatory patients. Perform assigned duties in a fast-paced fluid environment. Create a friendly and stress-free experience for clients through exceptional customer service and professional conduct. Greet and check clients in and out at each visit. Collect co-pay/co-insurance and private pay client payments. Contact insurance to verify eligibility and coverage. Provide accurate benefit quote to client. Handle incoming and outgoing calls. Assist prospective clients by answering questions and inquiries about our practice. Handle vital signs, such as weight, height, temperature, pulse, urinalysis, and respiration rate. Schedule client appointments via screening questions to best match a therapist to meet their needs and requests. Provide paperwork to clients for completion, to include office policies and required documents for signature. Prepare, update, and maintain accurate client profiles utilizing the EMR system. Maintain client HIPAA rights, and other protections of confidentiality and privacy. Submit records to inquiring parties with documentation of proper release forms and materials. Ensure prompt, accurate, and efficient handling of documents for filing and scanning. Copy/scan/fax/email information as required. Assist with communication between clients and providers. Understand policies and procedures. Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations. Knowledge of emergency procedures and assist in crisis situations. Perform other duties and responsibilities as requested by providers, therapists, and office manager. Ideal Candidate Profile: Passionate about our mission and inspiring others. Self-starter, for whom no task is too big or too small, and takes ownership of their decisions. Contributes to the collective effort both within own scope - and beyond - as needed. Creative and strategic thinker. A lifelong learner who believes in giving and receiving feedback to get better each day. Organized & process-oriented. Qualifications/Skills: At least one year of experience working in a medical office and/or mental health (preferred). Experience working with patients who are suffering from anxiety and depression (preferred). Ability to maintain professional appearance and demeanor, and interface well with patients in a mental health setting (preferred). Excellent communication skills and ability to work well with a team. Excellent computer skills. Education and Experience Requirements: Associates or bachelor’s degree (preferred). Some experience in healthcare settings (preferred). Knowledge of working in a clinical setting (preferred). At Geode Health, we offer: Competitive compensation. Flexible schedule. In-person and virtual patient visits. Comprehensive admin support (front office, accounting, finance, payroll, HR, etc). Professional development opportunities. Clinical community, support, and leadership. Medical, dental, and vision benefits. Life insurance. Short and long-term disability. Paid vacation and holidays. Matching 401k plan. State of the art technology. Why work for Geode Health? At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation. To learn more, visit us at www.geodehealth.com Geode Health is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences of our workforce. #J-18808-Ljbffr

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