Players Services Rep.

3 months ago

East Chicago, United States Ameristar Casino Hotel East Chicago Full time

WERE CHANGING ENTERTAINMENT. COME JOIN US.:

Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more

WE LOVE OUR WORK.:
  • Promotes the mychoice program in an enthusiastic manner.
  • Promotes and execute any guest service initiatives.
  • Adheres to all departmental and property policies and procedures regarding guest service standards.
  • Works closely with Executive Hosts, ViP Casino Services, and Players Club to ensure superior guest satisfaction.
  • Greets Players Club guests in a courteous and friendly manner and explains amenities and features.
  • Resolves customer service issues according to established guidelines.
  • Provides information on all aspects of the propertys services and facilities.
  • Explains the benefits and issuance of the mychoice card.
  • Builds and retains customer relations for our 4- and 5-Star guests.
  • Awards customer complimentaries based on gaming action and program guidelines.
  • Acts as greeter for bus line runs and charter groups as directed.
  • Responsible for maintaining knowledge of daily events and promotions.
  • Responsible for entering/updating data, including entry logs, reconciliation forms, and passenger daily count sheet; prepares arrival passes.
  • Prepares passenger verification forms with current date and arrival times.
  • Responsible for swiping mychoice cards at the bus lobby kiosks; creates or reprints mychoice cards when necessary.
  • Attends daily pre-shifts and department/property meeting as required.
  • Assists in other work areas as needed.
  • Must complete all transactions accurately, within the departmental time standard.
  • Answers all guest questions in a professional manner or obtains answers by contacting the appropriate departments or leadership.
  • Performs all other related and compatible duties as assigned.
  • Maintains strict confidentiality in all company matters.
BRING US YOUR BEST.:
  • High School Diploma or equivalent required.
  • Previous customer service experience required; Player Services or related experience preferred.
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must have exceptional customer service and interpersonal skills.
  • Sales or Marketing background helpful.
  • Strong computer skills required; must be proficient in Microsoft Office applications.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.


STAY IN THE GAME. FOLLOW US.:

Weve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY:
$11.65

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