Intermodal Operations Rep

2 months ago

Chicago, United States Coyote Logistics Full time

Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn, Instagram, and YouTube.

The Intermodal Operations Rep is responsible for executing daily activities of Intermodal freight including all aspects of customer and carrier needs. IMDL Ops Reps focus on account growth and efficiency by fostering strong relationships and understanding customer commitments, as well as developing and maintaining relationships with drayage and railroad partners. An IMDL Ops Rep performs load management, tracks and manages container dwell, and ensures service quality while aiming to maximize profitability.

Daily Tasks & Responsibilities (include, but not limited to):

  • Account Assignment & Knowledge: Execute daily operations for assigned intermodal accounts, understanding their growth strategies, goals, and contractual agreements.
  • Load Management: Track all customer shipments, monitor assigned portion of the load board, and ensure all loads are covered and serviced properly.
  • Customer Support: Provide exceptional customer service by responding to inquiries, updating clients on load status, and resolving any issues or concerns promptly and professionally.
  • Communication: Communicate effectively and timely with both internal teams and external partners, using the appropriate channels.
  • Relationship Development: Develop strong working relationships with both customer contacts and drayage and rail partners.
  • Cross-Department Collaboration: Work closely with internal teams to ensure smooth coordination and communication across all logistics functions.
  • Problem Solving & Issue Resolution: Identify and resolve issues related to freight movement and update and manage incidents and accessorials to maximize profit.
  • Teamwork: Actively work to achieve team goals. Assist in supporting workload for teammates while out of office.
Essential Skills, Characteristics, & Experience:
  • Bachelor's Degree Required
  • Prior industry knowledge (1 year experience) preferred - Carrier Sales, Customer Sales, or Operations
  • Strong multi-tasking and organizational skills
  • Ability to prioritize tasks and work quickly and efficiently
  • Strong communication skills
  • Detail oriented
Coyote will not consider candidates from Colorado, Washington, Nevada, New York, Connecticut, Maryland, Rhode Island, or California for this opening. Due to Pay Transparency laws, candidates from these states must apply in-state to ensure compliance.

Do Well, Be Well
  • Comprehensive medical, dental, vision, and life insurance coverage
  • Retirement 401(k) featuring employer match
  • Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
  • Employee Assistance Program (EAP)
  • Industry-leading mental health resources
  • Complimentary membership to Peloton
  • Access to LinkedIn Learning for continuous skill enhancement
  • Paid time off and paid parental and disability leave
  • 3 paid community service days annually
  • 14 employee-led Employee Resource Groups


Important Notice to US Applicants:

Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.

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