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Front Desk Manager

2 months ago

Greensboro, United States Koury Full time
Description

Front Desk Manager Job Description

  • Manage day-to-day operations, ensuring the quality, standards and meeting expectations of the customers daily.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensure that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance and produces desired results.
  • Supervises and manages employees and understands employee positions well enough to perform duties in employees absence.
  • Supervises all areas of the front office in the absence of front office manager or the other manager.
  • Responds to and handles guest problems and complaints.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Implements the customer recognition/ service program, communicating and ensuring the process.
  • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Supervises same day selling procedures to maximize room revenue and control property occupancy.
  • Brings issues concerning employee satisfaction to the attention of the department manager and human resources.
  • Supervises daily front desk shift operations and ensures compliance with all policies, standards and procedures.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Participates in employee progressive discipline procedures.
  • Inform and update the executives, peers, and subordinates on relevant information in a timely manner.
  • Performs all duties at the front desk as necessary.
  • Runs front desk shifts when necessary.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the front desk goals to produce desired results.


Requirements

Flexible scheduling, with weekend availability.

Second shift, working past end of shift as required by business need.