Front Desk Night Audit Representative

3 weeks ago


Greensboro, United States Koury Full time

Job Summary: We are seeking a highly skilled and professional Front Desk Night Audit Representative to join our team at the Grandover Resort & Spa. As a Night Audit Associate, you will be responsible for providing exceptional guest service while ensuring the accuracy and efficiency of our end-of-day business reports.

Key Responsibilities:

  • Greet each guest with a smile and anticipate their needs.
  • Process guest registrations, including collecting payment and handling cash transactions.
  • Complete shift and end-of-business day reports, ensuring accuracy and attention to detail.
  • Respond to guest needs, special requests, and complaints, alerting management to potential issues as needed.
  • Maintain front office inventory items and communicate pertinent shift information to upper management and other desk staff.

Requirements:

  • High school diploma or equivalent required.
  • Availability to work the 11pm - 7am shift.
  • Ability to stand for long periods and lift 25-50 lbs.
  • Proficiency in Microsoft Word and Excel, as well as basic office machines.
  • Excellent communication and interpersonal skills, with the ability to interact with diverse personalities.


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