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Client Services Representative

3 months ago

Burnsville, United States Moffat Workforce Full time

Client Services Representative – Direct Hire

Burnsville, MN

Currently looking for skilled individuals to fill Direct Hire Client Services Representative openings with a company in Burnsville, MN. Interested candidates should have 2+ years of Client Services/Customer Service experience in a manufacturing environment, be detail-oriented, and be able to multi-task in a fast-paced environment.

Client Services Representative Job Description:

  • Review & accurately input customer orders into job tickets in a timely manner.
  • Interpret & analyze estimates and all accompanying forms to enter information into a ticket.
  • Communicate closely with customers ensuring all orders are processed properly.
  • Create new job folders ensuring that required forms are complete.
  • Work with the Sales, Production Planning and Prepress departments as needed.
  • Analyze and verify existing data on all repeat jobs, updating if necessary.
  • Enter all required information into the computer system accurately.
  • Inspect and verify proofs; ensure all proofs are properly signed off on.
  • Support the Sales Team, and service customers’ needs as required.
  • Answer customer service line.
  • Provide prompt responses to all customer requests made by phone, fax, email, etc.
  • Handle all customer questions and complaints professionally.
  • Assist your department coworkers with handling other customers and tasks when needed.
  • Maintain a professional and collaborative working relationship with all team members
  • Perform other duties as needed or assigned without incident.

Client Services Representative Job Requirements:

  • High School Diploma required
  • 2+ years of Client Services experience
  • Proficient computer skills including Microsoft Office products ERP experience
  • Excellent active listening skills.
  • Effective written and verbal communicator.
  • Ability to pay attention to details and multi-task.
  • Ability to work independently and manage time effectively.
  • Knowledge of label printing industry preferred.

The starting salary for the Client Services Representative position is $24.00-$26.00 hourly.