CSR/Dispatcher Supervisor
7 days ago
Lead Our Customer Support Team - Join CABS Heating & Air Conditioning as a CSR/Dispatcher SupervisorJob Title: CSR/Dispatcher SupervisorCompany Name: CABS Heating & Air ConditioningSalary: $70,000 - $100,000 per year, depending on experienceFull Job DescriptionCABS Heating & Air Conditioning is looking for a CSR/Dispatcher Supervisor to oversee and optimize our customer service and dispatching operations. This leadership role ensures smooth scheduling, efficient technician dispatching, and outstanding customer experiences. If you have CSR and dispatching experience (required) and coordination and supervisory skills (preferred), this is an exciting opportunity to take your career to the next level with a trusted HVAC company.Who we are: At CABS Heating & Air Conditioning, our goal is to be the most trusted and respected residential HVAC company in the West Sacramento area. We are a responsible, modern company that strives to do our part to take care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort. In addition to being an environmentally conscious company, we believe in always treating our customers with honesty and integrity. Our ethical practices and top-quality services instill trust and confidence in every client we work with, ensuring they think of us first for all their heating and cooling needs.We believe our employees are the heart of our company, which is why we aim to provide them with the best work environment possible. Our employees are part of our family, and we thank them for their hard work with amazing benefits and flexibility as well as opportunities for professional development. If you are looking for a company that you can grow with, look no furtherResponsibilities include but are not limited to:Team Leadership: Supervise and support customer service representatives and dispatchers, ensuring top-tier customer interactions.Scheduling & Coordination: Oversee daily scheduling and dispatching of HVAC technicians to maximize efficiency and customer satisfaction.Customer Relations: Handle escalated customer inquiries, ensuring swift resolution and positive experiences.Process Optimization: Develop and implement best practices for call handling, appointment booking, and technician dispatching.Communication & Reporting: Serve as the liaison between office staff, field technicians, and management, ensuring seamless workflow.Performance Monitoring: Track key performance indicators (KPIs) and provide feedback to improve efficiency and service quality.The ideal candidate should possess:Experience:Customer service & dispatching experience required.Coordinating and supervisory experience preferred.HVAC industry experience is preferred but not required.Leadership Skills: Ability to manage a team with strong organizational and problem-solving skills.Communication & Customer Service: Strong verbal and written communication skills with a customer-focused mindset.Technical Skills: Experience with Service Titan or similar scheduling/dispatch software is a plus.Multitasking Ability: Must excel in a fast-paced environment, handling multiple tasks simultaneously.Benefits:Health Insurance OptionsDentalVisionRetirement Plan Options401(k) w/ MatchPaid Time Off6 paid holidaysBirthday payCareer Growth OpportunitiesWork Life BalanceCompany and Team EventsPerformance or Annual BonusesContinued Training and CertificationsCompany Vehicle or Mileage ReimbursementQuick mobile-optimized applicationCompany Provide Tech Kit and UniformsTool Allowance ProgramSchedule:Full TimeMonday to Friday Evening and Weekend PotentialWork Location:West Sacramento, CA and Surrounding AreasWhy Join CABS Heating & Air Conditioning?At CABS Heating & Air Conditioning, we believe that exceptional work comes from happy employees. We invest in our team, offering competitive pay, professional growth opportunities, and a supportive environment.As an equal opportunity employer, we celebrate diversity and strive to create an inclusive workplace for all. Let's build a better future together
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CSR/Dispatcher Supervisor
4 days ago
Sacramento, California, United States The Contractor Consultants Full timeLead Our Customer Support Team - Join CABS Heating & Air Conditioning as a CSR/Dispatcher SupervisorJob Title: CSR/Dispatcher SupervisorCompany Name: CABS Heating & Air ConditioningSalary: $70,000 - $100,000 per year, depending on experienceFull Job DescriptionCABS Heating & Air Conditioning is looking for a CSR/Dispatcher Supervisor to oversee and optimize...
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Dispatch Operations Supervisor
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Sacramento, California, United States The Contractor Consultants Full timeDispatch and Customer Support LeadershipThe Contractor Consultants seek a dedicated CSR/Dispatcher Supervisor to lead our customer service and dispatching operations. As a key member of our team, you will oversee daily scheduling and dispatching, ensuring efficient technician deployment and outstanding customer experiences.We pride ourselves on being...
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Weekend Dispatcher
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Sacramento, California, United States The Contractor Consultants Full timeLead Our Customer Support Team - Join CABS Heating & Air Conditioning as a CSR/Dispatcher SupervisorJob Title: CSR/Dispatcher SupervisorCompany Name: CABS Heating & Air ConditioningSalary: $70,000 - $100,000 per year, depending on experienceFull Job DescriptionCABS Heating & Air Conditioning is looking for a CSR/Dispatcher Supervisor to oversee and optimize...
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Customer Service and Dispatch Team Leader
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Sacramento, California, United States The Contractor Consultants Full timeCareer Opportunities at The Contractor Consultants">">Job Title: CSR/Dispatcher SupervisorCompany Name: CABS Heating & Air ConditioningThe Contractor Consultants, a respected residential HVAC company in the West Sacramento area, is seeking an experienced CSSR/Dispatcher Supervisor to oversee and optimize our customer service and dispatching operations. This...
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HVAC Operations Supervisor
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Sacramento, California, United States The Contractor Consultants Full timeAbout The Contractor Consultants">">Job Title: CSR/Dispatcher SupervisorCompany Name: CABS Heating & Air ConditioningWe are a responsible, modern company that strives to do our part in taking care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort. Our ethical practices and top-quality services instill...
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West Sacramento, California, United States The Contractor Consultants Full timeJob DescriptionAs a CSR/Dispatcher Supervisor, you will oversee and optimize our customer service and dispatching operations. This leadership role ensures smooth scheduling, efficient technician dispatching, and outstanding customer experiences.Your responsibilities include:1. Supervising and supporting customer service representatives and dispatchers2....
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West Sacramento, California, United States United Parcel Service Inc. Full timeBefore you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
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Sacramento, California, United States State of California Full timeUnder direction of a Public Safety Dispatch Supervisor II, the Public Safety Dispatch Supervisor I (PSDS I) provides supervision for the Public Safety Dispatchers and Public Safety Operators; coordinates and prepares monthly and daily work schedules; responsible for training dispatch personnel and establishing training needs and guidelines; prepares...
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Public Safety Dispatch Supervisor I
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Sacramento, California, United States State of California Full timeApplicants who previously applied to JC 452282 will not need to reapply as your application will be considered for this vacancy. Under the direction of the Public Safety Dispatch Supervisor (PSDS) II, duties include planning, organizing and assigning work to Communications Center personnel; ability to work a variety of shifts - including holidays and...
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HVAC Scheduling Coordinator
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Sacramento, California, United States The Contractor Consultants Full timeCustomer Service and Dispatch ExpertiseThe Contractor Consultants are seeking a dedicated CSR/Dispatcher Supervisor to manage our customer service and dispatching teams. In this critical role, you will oversee daily scheduling and dispatching, ensuring efficient technician deployment and outstanding customer experiences.We pride ourselves on being...
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Service Dispatcher
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Sacramento, California, United States ABM Industries Full timeOverview:ABM Industries is a leading provider of facility services and solutions. Our mission is to create a cleaner, healthier, and more sustainable world.Salary:$17.50 per hourJob Description:As a Passenger Service Dispatcher, you will receive assistance requests from clients and customers and assign individuals and teams to respond to those requests. You...