CSR/Dispatcher Supervisor

4 days ago


Sacramento, California, United States The Contractor Consultants Full time
Lead Our Customer Support Team - Join CABS Heating & Air Conditioning as a CSR/Dispatcher SupervisorJob Title: CSR/Dispatcher SupervisorCompany Name: CABS Heating & Air ConditioningSalary: $70,000 - $100,000 per year, depending on experienceFull Job DescriptionCABS Heating & Air Conditioning is looking for a CSR/Dispatcher Supervisor to oversee and optimize our customer service and dispatching operations. This leadership role ensures smooth scheduling, efficient technician dispatching, and outstanding customer experiences. If you have CSR and dispatching experience (required) and coordination and supervisory skills (preferred), this is an exciting opportunity to take your career to the next level with a trusted HVAC company.Who we are: At CABS Heating & Air Conditioning, our goal is to be the most trusted and respected residential HVAC company in the West Sacramento area. We are a responsible, modern company that strives to do our part to take care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort. In addition to being an environmentally conscious company, we believe in always treating our customers with honesty and integrity. Our ethical practices and top-quality services instill trust and confidence in every client we work with, ensuring they think of us first for all their heating and cooling needs.We believe our employees are the heart of our company, which is why we aim to provide them with the best work environment possible. Our employees are part of our family, and we thank them for their hard work with amazing benefits and flexibility as well as opportunities for professional development. If you are looking for a company that you can grow with, look no furtherResponsibilities include but are not limited to:Team Leadership: Supervise and support customer service representatives and dispatchers, ensuring top-tier customer interactions.Scheduling & Coordination: Oversee daily scheduling and dispatching of HVAC technicians to maximize efficiency and customer

Relations: Handle escalated customer inquiries, ensuring swift resolution and positive experiences.Process Optimization: Develop and implement best practices for call handling, appointment booking, and technician

& Reporting: Serve as the liaison between office staff, field technicians, and management, ensuring seamless workflow.Performance Monitoring: Track key performance indicators (KPIs) and provide feedback to improve efficiency and service quality.The ideal candidate should possess:Experience:Customer service & dispatching experience required.Coordinating and supervisory experience preferred.HVAC industry experience is preferred but not required.Leadership Skills: Ability to manage a team with strong organizational and problem-solving skills.Communication & Customer Service: Strong verbal and written communication skills with a customer-focused mindset.Technical Skills: Experience with Service Titan or similar scheduling/dispatch software is a plus.Multitasking Ability: Must excel in a fast-paced environment, handling multiple tasks simultaneously.Benefits:Health Insurance OptionsDentalVisionRetirement Plan Options401(k) w/ MatchPaid Time Off6 paid holidaysBirthday payCareer Growth OpportunitiesWork Life BalanceCompany and Team EventsPerformance or Annual BonusesContinued Training and CertificationsCompany Vehicle or Mileage ReimbursementQuick mobile-optimized applicationCompany Provide Tech Kit and UniformsTool Allowance ProgramSchedule:Full TimeMonday to Friday Evening and Weekend PotentialWork Location:West Sacramento, CA and Surrounding AreasWhy Join CABS Heating & Air Conditioning?At CABS Heating & Air Conditioning, we believe that exceptional work comes from happy employees. We invest in our team, offering competitive pay, professional growth opportunities, and a supportive environment.As an equal opportunity employer, we celebrate diversity and strive to create an inclusive workplace for all. Let's build a better future together

  • Sacramento, California, United States The Contractor Consultants Full time

    Lead Our Customer Support Team - Join CABS Heating & Air Conditioning as a CSR/Dispatcher SupervisorJob Title: CSR/Dispatcher SupervisorCompany Name: CABS Heating & Air ConditioningSalary: $70,000 - $100,000 per year, depending on experienceFull Job DescriptionCABS Heating & Air Conditioning is looking for a CSR/Dispatcher Supervisor to oversee and optimize...


  • West Sacramento, California, United States The Contractor Consultants Full time

    Lead Our Customer Support Team - Join CABS Heating & Air Conditioning as a CSR/Dispatcher SupervisorJob Title: CSR/Dispatcher SupervisorCompany Name: CABS Heating & Air ConditioningSalary: $70,000 - $100,000 per year, depending on experienceFull Job DescriptionCABS Heating & Air Conditioning is looking for a CSR/Dispatcher Supervisor to oversee and optimize...


  • Sacramento, California, United States The Contractor Consultants Full time

    Dispatch and Customer Support LeadershipThe Contractor Consultants seek a dedicated CSR/Dispatcher Supervisor to lead our customer service and dispatching operations. As a key member of our team, you will oversee daily scheduling and dispatching, ensuring efficient technician deployment and outstanding customer experiences.We pride ourselves on being...

  • Weekend Dispatcher

    3 days ago


    Sacramento, California, United States The Contractor Consultants Full time

    Lead Our Customer Support Team - Join CABS Heating & Air Conditioning as a CSR/Dispatcher SupervisorJob Title: CSR/Dispatcher SupervisorCompany Name: CABS Heating & Air ConditioningSalary: $70,000 - $100,000 per year, depending on experienceFull Job DescriptionCABS Heating & Air Conditioning is looking for a CSR/Dispatcher Supervisor to oversee and optimize...


  • Sacramento, California, United States The Contractor Consultants Full time

    Career Opportunities at The Contractor Consultants">">Job Title: CSR/Dispatcher SupervisorCompany Name: CABS Heating & Air ConditioningThe Contractor Consultants, a respected residential HVAC company in the West Sacramento area, is seeking an experienced CSSR/Dispatcher Supervisor to oversee and optimize our customer service and dispatching operations. This...


  • Sacramento, California, United States The Contractor Consultants Full time

    About The Contractor Consultants">">Job Title: CSR/Dispatcher SupervisorCompany Name: CABS Heating & Air ConditioningWe are a responsible, modern company that strives to do our part in taking care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort. Our ethical practices and top-quality services instill...

  • Dispatcher

    2 days ago


    Sacramento, California, United States MV Transportation Full time

    Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the...


  • Sacramento, California, United States The Contractor Consultants Full time

    Company Overview: At The Contractor Consultants, we strive to be the most trusted and respected residential HVAC company in our area. We aim to provide top-quality services while being environmentally conscious and treating our customers with honesty and integrity.Salary and Benefits: As a CSR/Dispatcher Supervisor, you will enjoy a competitive salary of...

  • Dispatcher

    4 weeks ago


    Sacramento, California, United States NORCAL Ambulance Full time

    Job Type Full-time Description Position Summary and Responsibilities: Pay: $41,000-$65,000/yr *Night Differential* Hours: Full TimeThe primary job responsibility of the Dispatcher/Customer Service Agent is to: receive, prioritize, coordinate and dispatch NORCAL Ambulance calls for service for ALS, BLS and CCT crews in a swift and proper manner using...


  • Sacramento, California, United States The Contractor Consultants Full time

    The Contractor Consultants: A Leader in Residential HVAC Services">">Job Title: CSR/Dispatcher SupervisorCompany Name: CABS Heating & Air ConditioningWe are dedicated to providing our customers with the highest level of service and support. To achieve this goal, we are seeking an experienced CSSR/Dispatcher Supervisor to lead our customer service and...


  • Sacramento, California, United States The Contractor Consultants Full time

    Career Growth Opportunities at The Contractor Consultants">">Job Title: CSR/Dispatcher SupervisorCompany Name: CABS Heating & Air ConditioningWe are a dynamic and growing company committed to delivering exceptional customer experiences through our customer service and dispatching operations. To support our growth, we are seeking an experienced...


  • Sacramento, California, United States State of California Full time

    Under direction of a Public Safety Dispatch Supervisor II, the Public Safety Dispatch Supervisor I (PSDS I) provides supervision for the Public Safety Dispatchers and Public Safety Operators; coordinates and prepares monthly and daily work schedules; responsible for training dispatch personnel and establishing training needs and guidelines; prepares...


  • Sacramento, California, United States O'Reilly Auto Parts Full time

    Job DescriptionThe City Delivery Dispatcher is responsible for receiving orders from stores via phone or invoice, ensuring parts are pulled and ready for delivery by scheduled time. You will also maintain organized delivery areas, ensure accuracy of each order, and communicate effectively with store managers and delivery specialists.A successful candidate...

  • Security Dispatcher

    4 days ago


    Sacramento, California, United States Loomis Full time

    Loomis is seeking a highly skilled Security Dispatcher to join our team. As a Security Dispatcher, you will be responsible for ensuring security of our branch, controlling access to building and grounds, allowing access under branch policy, and providing exceptional customer service.Responsibilities:You will be handling customer calls, communicating with all...


  • Sacramento, California, United States State of California Full time

    Applicants who previously applied to JC 452282 will not need to reapply as your application will be considered for this vacancy. Under the direction of the Public Safety Dispatch Supervisor (PSDS) II, duties include planning, organizing and assigning work to Communications Center personnel; ability to work a variety of shifts - including holidays and...


  • Sacramento, California, United States The Contractor Consultants Full time

    Customer Service and Dispatch ExpertiseThe Contractor Consultants are seeking a dedicated CSR/Dispatcher Supervisor to manage our customer service and dispatching teams. In this critical role, you will oversee daily scheduling and dispatching, ensuring efficient technician deployment and outstanding customer experiences.We pride ourselves on being...

  • Service Dispatcher

    7 days ago


    Sacramento, California, United States ABM Industries Full time

    Overview:ABM Industries is a leading provider of facility services and solutions. Our mission is to create a cleaner, healthier, and more sustainable world.Salary:$17.50 per hourJob Description:As a Passenger Service Dispatcher, you will receive assistance requests from clients and customers and assign individuals and teams to respond to those requests. You...


  • Sacramento, California, United States State of California Full time

    Under the general direction of the commander, the duties of the position include, but are not limited to: Performing administrative duties relating to management of a communications center, reviewing and applying pertinent provisions of labor contracts, personnel rules, and department regulations; preparing or overseeing preparation of a variety of written...

  • Dispatcher

    4 weeks ago


    West Sacramento, California, United States UNFI Full time

    Responsible for dispatching trucks for on-time departure. Monitors drivers and shares info with effected customers to notify them of potential late deliveries or problems. Job responsibilities:•Processes customer invoices and assembles delivery paperwork.•Monitors shipping and route progress in SCI and PeopleNet Link and verifies on-time...


  • Sacramento, California, United States State of California Full time

    This position is responsible for planning, organizing and assigning work to communications center personnel. The duties of this position include, but are not limited to; working a variety of shifts, holidays and weekends; preparing annual evaluations, monthly CHP100PSD forms, citizens' complaints and other duties as assigned. You will find additional...