Customer Service and Dispatch Team Leader

3 days ago


Sacramento, California, United States The Contractor Consultants Full time

Career Opportunities at The Contractor Consultants

">">Job Title: CSR/Dispatcher Supervisor
Company Name: CABS Heating & Air Conditioning

The Contractor Consultants, a respected residential HVAC company in the West Sacramento area, is seeking an experienced CSSR/Dispatcher Supervisor to oversee and optimize our customer service and dispatching operations. This leadership role ensures smooth scheduling, efficient technician dispatching, and outstanding customer experiences.

In this challenging position, you will supervise and support customer service representatives and dispatchers, ensuring top-tier customer interactions. You will also oversee daily scheduling and dispatching of HVAC technicians to maximize efficiency and customer relations. As the liaison between office staff, field technicians, and management, you will ensure seamless workflow and track key performance indicators (KPIs) to improve efficiency and service quality.

We are looking for a candidate with customer service and dispatching experience, who can excel in a fast-paced environment handling multiple tasks simultaneously. If you have a proven track record in managing teams and ensuring exceptional customer experiences, we encourage you to apply.

">Benefits:
  • Health Insurance Options
  • Dental Vision
  • Retirement Plan Options 401(k) w/ Match
  • Paid Time Off 6 paid holidays Birthday pay

Join our team and grow your career in a supportive environment where we invest in our employees' professional growth and development.



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