Commercial Service Business Manager

4 days ago

Lenexa, Kansas, United States HAARSLEV Full time
Haarslev is an innovative company that provides powerful processing solutions engineered to benefit the global environment. We apply many different technologies to help and enable our customers to create a cleaner, greener and more sustainable future. As part of this remarkable journey, we are looking for a Commercial Service Business Manager.The jobThe role of the Commercial Service Business Manager - US is to lead our internal customer service activities along with proactive service functions for the commercial aspect of the entire service delivery process, this includes - all direct and indirect customer facing roles within the Commercial Service team. The Commercial Service Business Manager will manage all customer service functions within Haarslev US, working closely with operations and supply chain to achieve on time deliveries, revenue goals, and execution of the service delivery process. The Commercial Service Business Manager is ultimately responsible for executing the agreed service sales and aftersales tactical plans for the US in close cooperation with the relevant management structure. The Commercial Service Business Manager is familiar with the Rendering Industry.You will report to the Director of After Sales and be a part of the After Sales team in North America. Tasks and responsibilitiesDevelop, build, and grow the North America service and aftersales presence ensuring customer satisfactionEnsure that 360 degree of customer care is being achievedResponsible for the operational excellence of the customer "Journey"Process-oriented mentality with a desire to streamline, define with Standard Operating Procedures, and maintain internal customer service delivery processesAchieve and set monthly, quarterly, yearly goals and targets that will affect set KPI'sSupervising day-to-day activities for the group of employees who engage in the Aftersales and service relationships with the customerAnalyze customer data, technical market data, and competitor data to translate these into feedback for the service organization and the rest of the internal organization (Aftersales, Innovation, Sales, Supply Chain)Draw up the tactical and operational market plans for each territory, lead/participate in strategic planning, create and monitor annual operation plans and a market approach planAnalyze account base and develop an approach towards the Customer. Dissect conclusions, develop, and deploy strategic initiatives for the benefit of our customers and HaarslevFacilitates good relationships with Aftersales, cross-functional departments, and product experts to build and realize opportunities for enhanced customer engagements, process improvement, and business objectivesResponsible to work with Aftersales Director to identify, develop, and build structure around service products or programsMaintains strong customer focus to ensure outstanding customer experience thus securing the organization's goals for growth, sales, profit and efficient service delivery and utilizationMonitor/collect customer satisfaction feedback and provide this information back to the Haarslev organizationAssure that CRM and ERP tools are used - defining, improving, and maintaining Standard Operating Procedures for information integrityOTHER JOB FUNCTIONSProvide other duties as assigned by the Aftersales DirectorThis role might require to be part of the team and function as such, the Commercial Service Business Manager could also be responsible for the day-to-day activities within the group and play an active role with escalations as they arise RequirementsA Bachelor's Degree or matching experienceMust have a proactive approach mind set.Must be process minded and able to comfortably develop and implement service delivery process.A service minded self-starting individual, who can manage time effectively and achieve agreed goalsKnowledge or experience in the field of rendering is a mustExcellent interpersonal and communication skills as well as the ability to handle multiple tasks and prioritiesStrong written and verbal communication skillsAttention to detail, excellent organizational skills and accuracy is a must have; strong analytical mindset, problem solving skills, technical aptitude, and the ability to work effectively in a team environment.Must be adaptable and be able to consistently deal with ever-changing conditionsExcellent communication skills, able to work in a team environment and interact with internal departments is essential.Be willing to be on call after hours as needed.Weekly travel (90%) with possible international travelWhy Haarslev?Join us and enjoy:Influence Matters: Have a say in developing your role because you're not just an employee; you're a crucial part of our journey.Global Team Dynamics: Work with a skilled, international team dedicated to creating a better tomorrow.Open Culture: Experience a supportive company culture that values your ideas and contributions.Work/Life Balance: We believe in a healthy work/life balance, allowing you to thrive in and out of the workplace. If your role permits, embrace the flexibility to work from home when needed.ApplicationIf you think this sounds like a good match, and you're interested in joining one of the leading processing technology companies in the world, please apply below. We do not accept applications via e-mail - you must use the online form to submit your

encourages anyone interested and suitably qualified to apply for this position.Department Global Services Locations Lenexa, North America Yearly salary $97,000 - $115,000 Employment type Full-time

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