Technical Support Specialist

1 week ago

Phoenix, Arizona, United States Synergy Payment Solutions Full time
Job Description
Job Description

Why work for Synergy Payment Solutions?

"SPS provides its employees with a positive work environment that is modern and casual and offers training and advancement opportunities"

SPS

is a payment technology partner that our merchants can count on to make their technology perform the way they need.

We are currently looking for confident, energetic, outgoing and tech-savvy candidates to join our merchant support team, which is constantly adapting to new developments in the payment industry. If you are looking for a full-time position Monday through Friday 8am-5pm, look no further.

You will have the opportunity to develop your skills, learn more about new technologies and start your career with a growing and innovative company that puts its employees first.

Our technical support team is responsible for all incoming calls from our small and medium-sized US merchants. Daily duties range from programming and shipping processing terminals and POS systems, to installing via phone and in person processing systems, to high level technical support of point-of-sale systems, including identifying and resolving all support requirements of our merchants.

Our Technical Support Specialist contribute to ensuring that SPS merchants maintain their productivity and service performance standards.

Main Duties / Responsibilities

• Answer inbound technical support calls from our merchants.

• Ensure timely and effective resolution of merchant requests.

• Maintain a professional attitude even with difficult merchants, and always foster merchant loyalty.

• Program and install new processing systems ie: dejavoo, PAX, Clover and other POS systems

• Perform any other related tasks that are deemed essential to the success of the company and the satisfaction of our merchants.

Qualifications (Skills/Experience)

• Demonstrates strong tact, discretion, and ethics – is a team player.

• Able to ''think outside the box'', and to be creative in introducing new ideas.

• Take initiative and responsibility for the quality of their work.

• Possesses outstanding service skills.

• Excellent communications skills (written and spoken) in English (and Spanish, is a plus).

• Advanced computer, typing, and MS Office suite skills.

SPS Perks

• Frequent training programs on new systems and platforms.

• Tech Support recognition bonus program and possibilities for advancement in various fields.

• Modern, dynamic and casual work environment.

• Fun, energetic, and family like work environment

Benefits

• Medical, Dental, Vision, Life Insurance, Additional Supplemental Plans (eligible first of the month following 90 days of employment

• Vacation time

• Paid Holidays

• A great company culture

Company Description

Synergy is a full service merchant services company offering credit card processing services to low to medium risk businesses. We aim to lower or eliminate the high processing fees that most businesses are absorbing through 3rd party companies by giving them a direct wholesale option to lower these fees. Our industry leading approach has been copied but never replicated as we have many years experience building and training effective sales representatives to represent the company and its mission.

Company Description
Synergy is a full service merchant services company offering credit card processing services to low to medium risk businesses. We aim to lower or eliminate the high processing fees that most businesses are absorbing through 3rd party companies by giving them a direct wholesale option to lower these fees. Our industry leading approach has been copied but never replicated as we have many years experience building and training effective sales representatives to represent the company and its mission.

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