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IT Support Specialist for Technical Excellence

2 weeks ago

Phoenix, Arizona, United States Ovex Technologies Full time

About the job: IT Support Specialist for Technical Excellence (Remote)

We are seeking a skilled IT support specialist to provide fast and effective technical assistance to our clients. As an IT support specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software issues, and implement effective solutions.

To ensure success as an IT support specialist, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled IT support specialist provides fast and effective technical assistance over the phone and in person.

Key Responsibilities:

• Responding to client support inquiries

• Providing technical support in person, over the phone, or via remote access

• Diagnosing issues with computer software, peripherals, and hardware

• Running software diagnostic tools and physically inspecting hardware systems

• Collaborating with clients through basic problem-solving processes

• Providing basic computer training

• Installing and upgrading hardware and software systems

• Creating training materials

• Following up with clients

• Completing support tickets

Requirements:

• Bachelors degree in computer science, information technology, or a related field

• 3+ years experience working as an IT support specialist

• Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors

• Knowledge of computer software systems, including databases, office applications, and operating systems

• Excellent analytical and diagnostic skills

• Advanced knowledge of help desk software and remote-access systems

• High-level communication skills

• Ability to troubleshoot complex hardware and software issues

• Patience and understanding