Senior Business Analyst, Global Salesforce

3 weeks ago

Seattle, Washington, United States Slalom Consulting Full time
Who You'll Work WithIn our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals. Our Global Salesforce team is looking to add a passionate Consultant or Senior Consultant to take on the role of Senior Business Analyst within our Salesforce practice. Job Title: Salesforce - Senior Business AnalystYou are a self-driven individual with a "get it done" attitude and a passion to solve complex business and technology problems. You work closely with the Product Owner and Solution Architect to understand requirements and enable the authoring/development of quality solutions that meet the requirements. Responsibilities:
• Propose, implement, and manage the implementation of Salesforce solutions that meet business requirements
• Lead client sessions to gather, define, and document business requirements
• Develop implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support
• Document requirements in the form of use cases
• Demonstrate solution functionality to business stakeholders as needed
• Participate in development of test scripts and provide support for user acceptance testing.
• Present solution options to customer, evaluating the pros and cons of declarative configuration against code and customization
• Perform impact analysis for scope change requests, document changes to requirements, configuration, and data mapping
• Participate in declarative system configuration when necessaryQualifications
• 5+ years of CRM experience and proven understanding of a full software development lifecycle
• 5+ years of hands-on experience with packaged applications, preferably Salesforce, implementing full project lifecycles. Other areas of experience may include Microsoft, Workday, or similar enterprise-level applications.
• Content knowledge - Experience designing and implementing Salesforce solutions; Industry knowledge in Public Sector, Non-Profit, Healthcare or Financial Services a plus.
• Analytical techniques - Experience leading requirements gathering sessions and documenting the outcome, including designing process flows and helping define test scripts
• System configuration - Ability to effectively design a scalable solution to meet client business needs, and participate in system configuration when necessary
• Project management - Demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understanding of core project management concepts, theories, practices, and methods
• Change management and scope control - Experience performing impact analysis for potential changes in scope; ability to administer change management processes within a specified framework, including regularly reviewing issues management and change control logs to understand status and identify potential risk situations
• Familiarity with agile software delivery methodologies (Scrum, SAFE Agile) and tools (Jira, AzureDevOps)
• Understanding of the Salesforce product suite including Sales Cloud, Service Cloud, and Experience Cloud. Industry Clouds, Marketing Clouds and AppExchange solutions are a plus.
• Active Salesforce certifications or ability to achieve relevant certifications upon hireAbout Us Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In eight countries and 45 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com. Compensation and BenefitsSlalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance. Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range for the Consultant role is $96,000-$177,000. For this position, the base salary pay range for the Senior Consultant role is $110,000 - $203,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. EEO and AccommodationsSlalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process. We will accept applications on an ongoing basis until 1/6/24

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