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Senior Business Analyst

3 weeks ago

Seattle, Washington, United States VAST Data Full time
Description

VAST Data is looking for a Sr. Data Analyst to join our growing team

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.

"VAST's data management vision is the future of the market." - Forbes

VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.

Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.

Overview:

VAST is committed to leveraging data to drive strategic decisions and improve business outcomes. We are seeking a Sr. Data Analyst to join our growing analytics team that will enhance our capabilities by building analytics and dashboards that deliver actionable insights. The candidate will roll up their sleeves and work hands-on in Salesforce (SFDC) and Tableau. The role will work with business stakeholders to develop solutions that improve VAST reporting systems, data quality, and processes.

As a Senior Data Analyst, this position will play a key role in transforming data into actionable insights. The role will be responsible for analyzing data and creating visually compelling dashboards using Salesforce and Tableau. The Sr. Data Analyst will lead large, complex analytics and reporting projects, delivering accurate, accessible, and repeatable business reporting and insights to stakeholders across all levels. We are seeking an analyst that can tell stories with data and deliver actionable recommendations that our stakeholders regularly use to make change within their organizations. With a focus on Customer Success analytics, the ideal candidate has a strong understanding of Customer Success (CS) related programs, organizational structures, tools, best practices, and strategies.

Essential Duties and Responsibilities
  • Data Extraction: Write and optimize SQL queries to extract and transform data, ensuring data integrity and accuracy for reporting and analysis purposes.
  • Data Analysis: Collect, clean, and interpret data from various sources, especially Salesforce, to provide actionable insights that support business objectives.
  • Reporting: Develop ad-hoc reports and analytics packages for regular business reviews. Builds and maintains reports in Salesforce and Tableau.
  • Data Visualization: Develop and maintain thoughtful visualizations to represent data, trends, and performance metrics. Builds visualizations that tell a story.
  • Insights: Delivers analytics that answer key business questions and actionable insights that create value and improve business outcomes.
  • Data Management: Ensure the accuracy of data through regular audits and process improvement efforts. Works to improve the integrity of our data.
  • Process & Policy: Works cross-functionally to streamline data processes. Troubleshoot issues and collaborates to improve data across systems.
  • Support & Enablement: Act as a primary support resource for Customer Success teams for all help requests related to Salesforce data and analytics.
Requirements
  • Bachelor's degree in Data Science, Statistics, Computer Science, or a related field.
  • 5+ years in Customer Support, Business Analyst, or similar role with focus on analytics
  • Intermediate to Advanced experience with Tableau, Salesforce and Excel to design and produce business insights
  • Experience with data visualization best practices and design principles.
  • Preferred: Proficiency in SQL and experience with data extraction and transformation.
  • Preferred: Experience supporting a global customer-focused team
  • Preferred: Enterprise software or high-tech industry experience is a plus.
  • Travel: 20% to Tel Aviv and San Jose offices
Qualifications
  • A relentless drive and a customer-first mentality are essential.
  • An attention to detail that ensures accuracy and reliability in findings that leads to trust and credibility with stakeholders.
  • The ability to break down complex problems, identify patterns, and derive meaningful insights from data.
  • Intellectual curiosity with a natural desire to explore data and ask questions that lead to deeper insights.
  • The ability to convey complex data insights clearly and effectively to both technical and non-technical stakeholders.
  • Ability to manage multiple projects and deadlines with prioritizing tasks.
  • Ability to thrive in a culture of transparency and direct feedback.