Agent Front Desk

1 week ago

Pittsburgh, Pennsylvania, United States IHG Full time
**Role Purpose**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

**Key Accountabilities**

+ Be the warm welcome that kicks off a memorable guest experience.

+ Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

+ Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

+ Handle cash and credit transactions.

+ Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.

+ Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.

+ Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

+ Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.

+ Take pride in your appearance and place as a brand ambassador.

+ Always know what events and activities are on the day's schedule.

+ Jump into other ad-hoc duties when your colleagues need your help.

**Key Skills & Experiences**

+ Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.

+ Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.

+ Fluency in the local language - extra language skills would be great, but not essential.

+ Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers

+ Flexibility - night, weekend and holiday shifts are all part of the job.

+ You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

+ Experience - ideally you'll have spent at least one year in a front desk or guest service position.

+ Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

**Important information** :

+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

+ If you require reasonable accommodation during the application process, please

click here .

+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please

click here

for our agency policy.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

  • Front Desk Agent

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Comfort Inn Full time

    A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services Perform all check-in and check-out tasks...

  • Front Desk Agent

    2 days ago

    Pittsburgh, Pennsylvania, United States Comfort Inn Full time

    A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services Perform all check-in and check-out tasks...

  • Front Desk Agent

    3 days ago

    Pittsburgh, Pennsylvania, United States Peachtree Hospitality Management Full time

    Job DescriptionWe are seeking a highly skilled Front Desk Agent to join our team at Peachtree Hospitality Management. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests.Your primary duties will include:Checking guests in and out of the hotel in a friendly and efficient mannerConfirming...

  • Front Desk Agent

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Omni Hotels Full time

    Front Desk AgentJob Locations US-PA-PittsburghRequisition ID 2025-119275# of Openings 1Category (Portal Searching) Front Office OperationsLocationWilliam Penn Hotel History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh,...

  • Front Desk Specialist

    2 days ago

    Pittsburgh, Pennsylvania, United States Holiday Inn Express Pittsburgh West Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our front desk team as a Guest Experience Agent.Main Responsibilities:Provide exceptional customer service to guests, responding promptly to their needs and resolving any issues that may arise.Manage the front desk operations, ensuring that all tasks are completed efficiently...

  • Front Desk Agent- Wyndham Garden Pittsburgh Airport, PA

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Blue Sky Hospitality Solutions Full time

    Join Our Team as a Front Desk Agent at Wyndham Garden Pittsburgh Airport Are you a friendly, team-oriented individual who loves making people feel welcome? At Wyndham Garden Pittsburgh Airport, we're looking for a dedicated Front Desk Agent to be the first point of contact for our valued guests. In this role, you'll be responsible for providing exceptional...

  • Front Desk Agent- Wyndham Garden Pittsburgh Airport, PA

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Blue Sky Hospitality Solutions Full time

    Join Our Team as a Front Desk Agent at Wyndham Garden Pittsburgh Airport Are you a friendly, team-oriented individual who loves making people feel welcome? At Wyndham Garden Pittsburgh Airport, we're looking for a dedicated Front Desk Agent to be the first point of contact for our valued guests. In this role, you'll be responsible for providing exceptional...

  • Front Desk Agent Wyndham Garden Pittsburgh Airport PA

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Blue Sky Hospitality Solutions Full time

    Join Our Team as a Front Desk Agent at Wyndham Garden Pittsburgh AirportAre you a friendly, team-oriented individual who loves making people feel welcome? At Wyndham Garden Pittsburgh Airport, we're looking for a dedicated Front Desk Agent to be the first point of contact for our valued guests. In this role, you'll be responsible for providing exceptional...

  • Hotel Front Desk Agent

    3 weeks ago

    Pittsburgh, Pennsylvania, United States TRYP by Wyndham PittsburghLawrenceville Full time

    Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy...

  • Hotel Front Desk Representative

    5 hours ago

    Pittsburgh, Pennsylvania, United States Aimbridge Hospitality Full time

    About the RoleAt Aimbridge Hospitality, we are seeking a highly skilled and motivated Front Desk Agent to join our team. As a key member of our front office staff, you will be responsible for delivering exceptional guest service, ensuring seamless check-in and check-out experiences, and maintaining a high level of professionalism in all interactions.

  • Front Desk Agent

    1 week ago

    Pittsburgh, Pennsylvania, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Representative

    2 days ago

    Pittsburgh, Pennsylvania, United States Fairfield Pittsburgh Airport Full time

    Job OverviewFairfield Inn & Suites Pittsburgh Airport/Robinson Township seeks a skilled Front Desk Agent to provide exceptional guest service and maintain the highest standards of hospitality. As a key member of our front office team, you will be responsible for registering guests, handling room reservations, and ensuring seamless check-in and check-out...

  • Part Time Front Desk Agent

    7 days ago

    Pittsburgh, Pennsylvania, United States The Marcus Corporation Part time

    About us We are customer-centric, creative, fun Kimpton Hotel Monaco Pittsburgh is where adventure meets the comforts of our boutique hotels in downtown Pittsburgh. Our work environment includes: Growth opportunities On-the-job training Company perks The Kimpton Hotel Monaco Pittsburgh has an immediate opening for a Part Time Front Desk Agent Are you a...

  • Front Desk Supervisor

    1 week ago

    Pittsburgh, Pennsylvania, United States The Marcus Corporation Full time

    The Kimpton Hotel Monaco Pittsburgh has an exciting opportunity to join the team as Front Desk Supervisor What You'll Do Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon...

  • Front Desk Clerk

    1 week ago

    Pittsburgh, Pennsylvania, United States Indus Hotels Full time

    Embassy Suites Pittsburgh is Hiring: Guest Services AgentBe the First Smile Guests See - and the Reason They ReturnAre you a people person who loves creating memorable experiences? Join our front desk team at Embassy Suites Pittsburgh and play a vital role in making every guest's stay exceptionalWhat's in It for You?We value our team members and...

  • Front Desk Clerk

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Indus Hotels Corporate Full time

    Embassy Suites Pittsburgh is Hiring: Guest Services AgentBe the First Smile Guests See - and the Reason They Return Are you a people person who loves creating memorable experiences? Join our front desk team at Embassy Suites Pittsburgh and play a vital role in making every guest's stay exceptional What's in It for You? We value our team members and offer:...

  • Front Desk Agent

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Hampton Inn & Suites Pittsburgh Full time

    Job Summary: $14.00/HR 3-4 DAYS EVENINGS ONLY 3:00pm-11:00pm WEEKENDS NEEDED Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations...

  • Front Desk Agent

    2 days ago

    Pittsburgh, Pennsylvania, United States Holiday Inn Express Pittsburgh West Full time

    Job Summary: FREE HEALTHCARE $14.20/HR FULL-TIME 2:00pm-10:00pm WEEKDAYS 6:00am-2:00pm WEEKENDS Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and...

  • Front Desk Agent

    2 days ago

    Pittsburgh, Pennsylvania, United States Aimbridge Hospitality Full time

    Job Summary + $14.50/HR + FULL-TIME + WEEKEND AND EVENING AVAILABILITY NEEDED Guest Service Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations...

  • Part Time Front Desk Agent

    1 day ago

    Pittsburgh, Pennsylvania, United States Kimpton Hotel Monaco Pttsbrg Part time

    Job Description Job Description DescriptionAbout usWe are customer-centric, creative, fun Kimpton Hotel Monaco Pittsburgh is where adventure meets the comforts of our boutique hotels in downtown Pittsburgh.Our work environment includes:Growth opportunitiesOn-the-job trainingCompany perksThe Kimpton Hotel Monaco Pittsburgh has an immediate opening for a Part...