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Sales Operations Manager

3 months ago

Blue Ash, United States Image One Facility Solutions Full time

**Job Title: Operations Manager (Image One Facility Solutions Franchise)**

**Location**: Mason, OH

**Company Overview**:
Image One Facility Solutions is a premier commercial cleaning franchise serving clients in the Mason, OH area. With a commitment to excellence and customer satisfaction, we deliver top-notch cleaning services tailored to meet the unique needs of each client. As we continue to grow, we are seeking a dynamic and experienced Operations Manager to join our team and contribute to our ongoing success.

**Position Overview**:
The Operations Manager will play a vital role in overseeing the day-to-day operations of our Image One Facility Solutions franchise. This position requires a strong background in sales, preferably within the commercial cleaning industry, as well as exceptional leadership and organizational skills.

**Responsibilities**:
1. **Hiring and Training**: Recruit, hire, and train cleaning staff to ensure they deliver the highest standards of service quality and professionalism. Develop and implement training programs to equip staff with the skills and knowledge necessary to excel in their roles.

2. **Client Management**: Build and nurture relationships with clients to understand their needs, address any concerns or issues, and ensure ongoing satisfaction with our services. Serve as the primary point of contact for clients, responding promptly to inquiries and requests.

3. **Sales and Business Development**: Attend sales calls with potential clients to understand their cleaning requirements and provide tailored solutions. Provide accurate estimates and proposals based on client needs and budget constraints. Develop and implement sales strategies to meet or exceed sales targets, including prospecting, lead generation, and follow-up activities.

4. **Operations Oversight**: Oversee the day-to-day operations of the franchise, including scheduling, routing, and supervision of cleaning staff. Ensure that all client contracts are fulfilled in accordance with agreed-upon specifications and quality standards.

5. **Quality Control**: Conduct regular inspections of client sites to ensure that cleaning standards are met or exceeded. Address any issues or deficiencies promptly and implement corrective actions as needed.

6. **Financial Management**: Monitor and manage the budget for the franchise, including tracking expenses, invoicing clients, and ensuring profitability. Work closely with the management team to develop and implement strategies for cost control and revenue growth.

**Qualifications**:

- Bachelor's degree in Business Administration, Management, or related field preferred.
- Minimum of 3-5 years of experience in operations management, preferably within the commercial cleaning industry.
- Proven track record of success in sales, with prior experience meeting or exceeding sales targets.
- Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
- Excellent communication and negotiation skills, with the ability to build and maintain relationships with clients and stakeholders.
- Detail-oriented with strong organizational and problem-solving abilities.

**Benefits**:

- Competitive salary and performance-based incentives
- Paid Time Off
- Flexible Schedule
- Opportunities for professional development

**Job Types**: Full-time, Part-time

Pay: From $40,000.00 per year

Expected hours: No more than 40 per week

**Benefits**:

- Flexible schedule
- Paid time off
- Referral program

Travel requirement:

- Travel

**Experience**:

- Sales: 1 year (preferred)

Work Location: Hybrid remote in Blue Ash, OH 45242