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Patient Account Representative Ii A/r

4 months ago

Torrance, United States Torrance Memorial Physician Network Full time

Primary duties will include but are not limited to the following:

- Receives, researches and corrects all incoming denials and correspondence due to incorrect eligibility/registration
- Identify patterns and trends from payers and make recommendations for improvement
- EOB / correspondence to be worked and noted in patient accounts
- Recognize patterns or trends and inform manager, as well as, offer suggestions for improvement in work flow and processes, revenue collection, etc
- Responsible for the timely and accurate billing to and collection of monies from payors and/or patients
- Reviews patient accounts; identifies any missing information, follows up with appropriate departments and corrects accordingly
- Receives and answers inquiries from patients and insurance companies regarding charges and/or billing discrepancies
- Utilizes the practice management system to update, adjust, and process patient accounts; documents all follow up timely and accurately
- Reviews status of work queues and prioritizes job functions to ensure timely follow-up and resolution on patient accounts
- Reviews patient accounts with credit balances. Makes corrections, if needed and/or submits refund requests where appropriate

**Requirements**:

- High School Diploma or GED
- Broad knowledge of computer and practice management software; Cerner experience a plus
- Effective verbal and written communicate skills required; able to maintain professionalism with each encounter
- Ability to multi-task and prioritize needs to meet required timelines
- Minimum of three years of accounts receivable experience in an ambulatory setting
- Experience with collecting from private and government sponsored insurance agencies
- ICD-10 and CPT code knowledge

Pay: $23.00 - $29.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work setting:

- Call center

Ability to Relocate:

- Torrance, CA 90505: Relocate before starting work (required)

Work Location: In person