Trauma Informed Specialist/case Manager

2 weeks ago

Philadelphia, United States Uplift Solutions Full time

Trauma Informed Specialists provide comprehensive case management services for an adult reentry workforce development program. They directly support participants as they navigate their reentry and career pathway - working in partnership with Uplift team members and external partners to assess participant readiness for programming, identify strengths and challenges to achieving goals and remove barriers. Case Managers are a critical link between participants and the various elements of Uplift’s workforce development program.

Trauma Informed Specialists work closely with other program staff to assess and monitor participant progress. They take proactive steps to coordinate referral support that directly responds to participants’ needs. This position also works with external partners (such as literacy, behavioral health and housing providers) to ensure that services are coordinated and participants are able to fully engage in career pathway services. Case Managers are responsible for successfully guiding participants through benefits navigation, reentry/compliance with post-release reporting, and successful transition to full time employment.

Uplift utilizes two case management models: Strengths-Based Clinical Case Management Model and the Intensive Case Management Model. Case Managers design and maintain a clear sequence of tasks, decisions, and management approach throughout all phases of case management: intake, needs assessment, individual planning, service delivery and monitoring. Case Managers maintain client contact for a period of 3 years following program completion.

Trauma Informed Specialists provide data-informed, risk-informed case management that facilitates prioritization of resources. As Uplift transitions to a more robust case management system that can track highly individualized services and capture complex data and metrics, Case Managers will be responsible for ensuring timely, accurate and complete data entry.

Trauma Informed Specialists play a critical role in program evaluation. Trauma Informed Specialists collect and analyze data and information to inform future programming and grant proposals. They provide data and reports that facilitate grant development and reporting to funders. They also use this information to create prioritized lists of resource needs and inform s outreach and collaboration strategies.

**COMPETENCIES REQUIRED**:

- _**Relationship Building **_- Builds and maintains effective relationships with all stakeholders, including internal staff and external organizations that can impact Towards Employment’s success and future. Outstanding ability to effectively communicate plans and desired outcomes.
- _**Flexibility - **_Able to be flexible in the face of changing circumstances or plans. Willingness to engage comfortably through change.
- _**Communications Champion - **_Outstanding ability to effectively communicate with others, internally and externally; seeks clarification as needed to ensure expectations are clear and work product is on point.
- _**Confidentiality and Discretion **_- Ensures a high level of discretion at all times, on all matters.
- _**Social Justice and Racial Equity Advocate **_- Passionate about promoting racial equity and

inclusion at personal, organizational and systems levels; Understands the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.

**Recruitment**
- Attend weekly Parole orientations
- Conduct phone interviews; conduct in Person Interviews at halfway houses/recovery houses
- Conduct background checks for potential participants
- Phone calls to future participants once they are accepted and create profiles

**Planning**
- Follow up on initial recruitment; draft acceptance letters to Probation/Parole/halfway houses
- Coordinate and facilitate patient care through assessment, evaluation, planning, and implementation
- Conduct individual assessments; tool may vary based on program. Determine eligibility based on funder requirements in accordance with established criteria
- Provide referrals for alternative services when applicants cannot succeed in the available programms
- Administer needs assessments to determine services that would benefit program participants.
- Assess client’s current and potential strengths, abilities, and needs; determine how these impact client’s ability/inability to function autonomously.

**Referrals/Outreach**
- Conduct initial orientation and collect participant information
- Develop and maintain positive relationships with others, including training partners, program participants, probation/parole officers and other collaborating partner staff.
- Determine the need for and coordinate referrals for supportive services; conduct outreach and connection to community resources to address barriers to employment and life management challenges.
- Identify and refer clients to community resources including employment training and p

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