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Key Holder
4 months ago
Catbird is looking for experienced Key Holders to join our retail team in NYC at the Williamsburg store. As a Key Holder, you will be a leader on our store team assisting with the store operations and supervision of staff.
**About Catbird**
In our 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing - what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.
The key to our success is remaining true to our values:
- We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity
- We believe in making and selling things people will want to keep forever and will bring continuous joy.
- We believe in doing everything we can ourselves.
- We believe in always thinking of the long game and not focusing on a quick profit.
- We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.
- We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.
**Key Responsibilities**:
- All aspects of customer service to create a welcoming and helpful buying experience for our customers
- Weld Catbird’s forever jewelry line onto our customers
- Maintain Catbird’s high quality standards and consistency despite fast paced environment and repetitiveness of work.
- Assisting managers to receive, price, display, clean, and maintain inventory throughout the store.
- Assists with supervising and training Sales Associates/Zappers
- Open and closes store and is a point person on processes and procedures.
- Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise) and have the capacity to know when to step in an escalated situation gracefully.
- Retail leadership experience required
- Ability to prioritize during busy time
- Flexible in regards to both scheduling and location
- Jewelry experience a plus
- Looking for someone who understands that customer service is the MOST important thing.
- Someone who is nice, friendly, easy to get along with and has a good measure of common sense.
- We never pressure anyone into buying — we don’t work on commission and we celebrate getting to make our customers truly happy
Plus premium weekend pay & monthly bonus incentives
