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Service Operations Manager

4 months ago

Fort Wayne, United States Havel Full time

**Who We Are**

Havel provides single-source solutions that meet a wide variety of facility design, installation, operation, and maintenance requirements. For more than 60 years, we have learned to anticipate operational needs, identify new technology trends, and provide construction services for the mechanical (PHVAC), electrical, building automation systems and energy services industries.

We joined Shambaugh & Son, L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc. and together we perform more than $1 billion of construction projects per year with over 3,000 employees throughout 50 states from our home office in Fort Wayne, Indiana.

We recognize people as our most important resource and it is our mission to produce the industry’s highest level of quality services and productivity on every project in order to develop repeat customers, maximize return on investment, and provide professional growth opportunities for people in the organization.

**Job Summary**

Havel is looking for a Service Operations Manager in Fort Wayne, IN. In this position, you will be responsible for managing customer maintenance agreements, supervising Service Technicians, and the overall success of the division.

**Essential Duties and Responsibilities**
- Responsible for managing customer maintenance agreements and services.
- Supervise a group of Service Technicians
- Coordination of Service Technicians’ schedules with dispatch and customer
- Repair and replacement proposal generation for service repairs with customers
- Safety responsibility for the field in coordination with the Safety Team.
- Manage account relationships with existing customers.
- Must be organized and possess good time management skills to prioritize workload

**Qualifications**
- Minimum of 10 years’ experience with HVACR systems
- Minimum 5 years of experience in Supervision
- Proficient with HVACR troubleshooting and repairs
- OSHA Safety awareness
- Knowledge of Excel, Word & other Microsoft Office products
- Excellent verbal and written communication
- Mathematical and financial skills
- Enjoy business development aspects of networking and attending industry events
- Strong understanding and interest in modern technologies

**EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal process - it is probably fraudulent.**

**Shambaugh is deeply committed to a policy of equal employment opportunity for all its job applicants and employees. We seek to employ qualified persons in all job classifications and to administer all personnel actions affecting our employees without discrimination on the basis of race, color, religion, sex, pregnancy, age, national origin, sexual orientation, gender identity, political ideology, ancestry, or genetic information. Individuals with a disability, disabled and other protected veterans and any other characteristic protected by applicable law will be given the fullest consideration for employment in positions for which they are qualified. We also are committed to making reasonable accommodations for qualified individuals with a disability as well as abiding by any and all state and local laws, which in addition to the above prohibit discrimination in any form.**

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