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Store Manager

3 months ago

Schaumburg, United States Clean Origin Full time

**Overview**:
We are CUSTOMER OBSESSED. We strive to provide a customer journey that is determined by each individual Customer's needs. Our shared values of Integrity, Empowerment, Trust, Versatility, Respect, and Empathy define who we are and are required in every Customer and Team interaction.

**Profile Summary**:
The Store Manager is responsible for the total relationship between Clean Origin’s retail store/eCommerce platform and its Customers. The Store Manager will implement the vision and strategy; in collaboration with their Assistant Store Manager and Team, which results in building a customer-first, customer-centric mindset and unifies the way all Customers view Clean Origin. The Store Manager will be responsible for driving the persistent focus on the customer experience that will ultimately lead to revenue and profits. The Store Manager reports directly to the Area Manager.

**Primary Responsibilities**
- **Recruit, hire, train, develop and motivate your Team - their success is your success**
- **Achieve sales volume and productivity goals by developing and executing a business plan**
- **Ensure Teammates are delivering outstanding customer service by teaching, coaching and leading by example**
- **Ensure merchandising and presentation standards are met**
- **Build long lasting relationships and create a lifetime customer following by actively staying on the Customer’s journey/agenda**
- **Ensure accurate inventory management and achieve shrinkage goals**

**Essential Duties and Responsibilities**
- Contributes to an environment of total customer satisfaction by making the customer's needs the first priority.
- Exerts maximum effort to achieve store sales projections.
- Manages sales floor and CX chat, virtual appointments, and CX calls.
- Maintains daily focus among all Teammates on Customer first interactions.
- Enforces all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll.
- Delivers sales and technology training, and store meetings.
- Recruits and assists in selecting personnel. Interviews and screens as necessary.
- Understands and enforces all store policies and practices. Protects the Company's interests at all times.
- Learns all features and benefits of the merchandise. Provides expert knowledge regarding quality, value, warranties and services. Completes Gemology courses.
- Acts in a manner to earn the respect of others. Maintains a neat, professional appearance.
- Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals. Encourages and promotes a cooperative, teamwork environment.
- Investigates and handles customer complaints quickly, efficiently, and courteously.
- Manages implementing and administering merchandise and advertising programs, merchandise displays in showcases and inventories as directed.
- Monitors the saleability of merchandise by spot checking cases and displays for proper tickets that are clean and legible. Also ensure that merchandise is properly displayed.
- Develops a full understanding of all sales, credit, administrative and security policies, procedures and duties. Develops a full understanding of store promotions.
- Assists in supervising all personnel.
- Assists in store maintenance, both inside and outside, by delegating or performing these duties
- Performs other duties as assigned.

**Positions Reporting to the role**
- Store Associates/Assistant Store Manager

**Requirements for the position**

To fulfill this Customer centric role, the Store Manager must possess jewelry knowledge and leadership skills, including:

- Minimum of 3 years’ experience in retail, store operations, jewelry and customer experience
- Possesses a true passion for customer success
- Excellent leadership and motivational skills; must excel at providing direction
- Excellent communication, organizational, leadership, and time/project management skills
- Flexibility in scheduling to meet customer needs with short turnaround

Pay: $55,000.00 - $65,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years
- 5 years

Shift:

- 10 hour shift
- 12 hour shift
- Evening shift
- Morning shift

Weekly day range:

- Monday to Friday
- Rotating weekends
- Weekends as needed

**Experience**:

- Customer service: 3 years (preferred)

Ability to Commute:

- Schaumburg, IL 60173 (required)

Ability to Relocate:

- Schaumburg, IL 60173: Relocate before starting work (required)

Work Location: In person