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Customer Service Manager

4 months ago

South Windsor, United States Club Studio Full time

**WHO WE ARE**:
WELCOME TO THE CLUB. Where you’re not defined by one dimension. Where your favorite class is the next one. Where limits are only suggestions. Where you can do it all without going everywhere to do it.
Club Studio is comprised of five innovative boutique fitness studios that were carefully curated to create a unique member experience, along with plenty of free weights, strength and cardio areas, Olympic size swimming pool, functional and personal training area, full-size basketball court, locker rooms, and babysitting services. This is where your unlimited boutique studio classes and your state-of-the art gym have collided. Fitness in a class of its own.

**WHO YOU ARE: Assistant Club Manager**

You are passionate about health, wellness and helping others achieve their fitness goals. You look to give every effort to deliver a first-class experience to our members. You are driven to achieve predetermined goals. You are solution oriented. You accept winning humbly and take loses as an opportunity to learn and improve. You are a team builder with a track record of successes. You are a mentor. You champion our industry and are knowledgeable and aware of competition, and what is happening around your business. You are community minded, and know how to build relationships outside of the actual business. You are at the top of your game in customer service and you have the background and experience to prove it.

**RESPONSIBILITIES**:

- Find hire, train a top talented team that is fitness minded and understands customer service.
- Set daily goals for yourself and your team to surpass company expectations.
- Assist in managing the Front Desk, Studio team, Recovery lab and Janitorial departments
- Arrange and manage scheduling for staff
- Assist in all aspects of running a clean and profitable club through team by working with all managers and team members to accomplish this
- Must be willing to learn the art of selling fitness and multiple modalities and studio classes
- Ensure that your team can communicate studio concepts
- Passionate about community outreach and help the studio director in planning in studio events
- Daily 15-minute morning meeting with GM, Studio Director and PTD to discuss any outstanding items from the previous and plan a strategy for the current day
- Generate new clients and encourage the team to do the same
- Create a positive, safe teamwork environment
- Take responsibility for all club needs. Step in and help out
- Understand and respect the definition of management - “the skill of attaining predetermined goals with and through voluntary cooperation and effort of others”
- Eager to continue to learn about management skills development.
- Be timely well dressed and ready to work

**QUALIFICATIONS**:

- Fitness industry experience and passion
- Leadership skills
- Work a minimum of 40 hrs. / 5 days a week/ responsible for weekend management
- Experience motivating a team
- Excellent organizational skills and quick to problem solve
- Passionate about growing your career in fitness and health with Club Studio

**THE PERKS**:

- Qualified applicants receive competitive salary, commission, and health benefits
- Complimentary Club Studio club membership
- Career advancement opportunities beyond current position
- Paid sick time

Fitness International, LLC is an equal opportunity employer who recognizes the value of having a diverse workforce. We seek and encourage qualified applicants regardless of gender, ethnicity, or other cultural or physical characteristics.

Pay: $55,000.00 - $60,000.00 per year

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance
- Vision insurance

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work Location: In person