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Consumer Services Rep 300105

1 month ago

Modesto, United States E. & J. Gallo Full time

**Gallo Privacy Policy**

**Why Gallo?**

Responsiveness, attention to detail, and a genuine desire to provide outstanding service are the hallmarks of this position. You will leverage our systems to provide information on product availability, participate in product knowledge sessions, and stay abreast of industry trends to better serve our consumers. Additionally, you will play a crucial role in managing consumer feedback, processing rebates and promotional offers, and supporting consumer panel testing to enhance our offerings.

We are committed to creating a supportive and inclusive environment that encourages innovation and ownership. Your contribution will not only impact our consumer satisfaction levels but also contribute to our ongoing efforts to build a strong, consumer-centric culture.

**What You Will Need**:

- Bachelor's degree plus administrative, call center, account management or retail sales, marketing, or customer service experience reflecting increasing levels of responsibility; Associate's degree plus 1 year of administrative, call center, account management or retail sales, marketing, or customer service experience reflecting increasing levels of responsibility; High school diploma or State-issued equivalency certificate plus 3 years of administrative, call center, account management or retail sales, marketing, or customer service experience reflecting increasing levels of responsibility.
- Ability to work weekends and holidays as necessary to support the consumer.
- Required to possess knowledge and experience in using social media platforms, such as Facebook, Instagram, and X.
- Must possesses excellent communication and interpersonal skills.
- Ability to work independently in a fast-paced environment.
- Ability to navigate through multiple systems and channels (Salesforce, Wine Shipping, etc.) Experience independently responding to consumer inquiries and resolving issues. Accuracy, attention to detail, and strong writing skills.
- Ability to comprehend and accurately interpret the meaning behind brief messages.
- Strong proficiency in concise communication.
- Skilled in reading, comprehending, interpreting, and executing instructions, short correspondence, and memos.
- Flexible, willing, and able to work evenings, weekends, and some holidays when business needs demand.
- Skilled in the use of Microsoft Excel and PowerPoint.
- Skilled in the use of Microsoft Outlook level; experience using the Internet to conduct research.
- Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
- Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

**Compensation**:

- Hiring Salary Range Posted: $21.92 -$29.62 / hour
- Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

**Perks & Benefits**:

- This position includes a competitive benefits package.
- Please click here to view our full list of benefits or click here to watch our video.

To view a full job description, please click here.

Requisition ID: 104305

Recruiter: Paige Mayfield

LI-MS2

COR001

Gallo does not sponsor for employment based visas for this position now or in the future.

Expected to Close On: May 13th, 2023

Location Category: This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance

**Gallo is enrolled in the Department of Homeland Security's E-Verifying program and will use the program to verify the employment eligibility of all newly hired employees as required.**

**E-Verify Notice**

**Right to Work**

**Employee Polygraph Protection Act

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