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Customer Service Representative

5 months ago

Modesto, United States Start ASAP Full time

52 Concepts, Inc . is an outsourced marketing and sales agency looking for a full-time Entry Level Customer Service Representative to join our Fresno office on a permanent basis.

You will work with our Customer Service, Marketing and Sales Representatives along with various product specialists to deliver a seamless and integrated experience to consumers directly across our client portfolio.

This role offers you the opportunity to work in a national firm that offers excellent career progression.

Entry Level Customer Service Representative Core Responsibilities:

  • Provide high-quality service to each of our customers directly
  • Maintain customer confidentiality at all times
  • Manage daily customer client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational and Sales Procedures
  • Research, follow-up and resolve customer inquiries and problems through effective interaction with clients, customers and product specialists
  • Communicates clearly with staff in a timely and professional manner
  • Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
  • Verify and maintain data quality to improve customer retention and sales revenue