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Customer Service Associate

6 months ago

Modesto, United States AGI Fresno Full time

At Aces Global Inc, we prioritize the consumer experience above all else, mirroring the hospitality industry's commitment to exceptional service. Our Customer Service Associates play a pivotal role in serving local communities by offering a diverse range of products and services from our esteemed clientele, thereby enhancing brand awareness and community outreach. As a Customer Service Associate, you'll be instrumental in creating and delivering outstanding consumer experiences, where every interaction is marked by efficiency, compassion, and a warm smile.

Aligned with the hospitality industry ethos, the primary objective of the Customer Service Associate is to not only meet but exceed company sales goals while fostering long-term relationships with our clients' customers. In this role, you'll discover the value of personalized interactions through hospitality, providing customers with a tailored yet professional experience that sets us apart.

Responsibilities of the Customer Service Associate include:

  • Mastering clients' products to effectively explain services and benefits to consumers, addressing their inquiries to ensure they receive what they genuinely need.
  • Maintaining detailed records of customer interactions, processed orders, and service schedules.
  • Demonstrating initiative and a "can-do" mindset, tackling challenges head-on with resilience and determination.
  • Upholding a positive and professional attitude, embodying trustworthiness and hospitality toward both consumers and colleagues.
  • Providing guidance and support to a team of Junior Customer Service Representatives.
We're seeking candidates for the Customer Service Associate role who possess:
  • A minimum of a high school diploma.
  • At least one year of experience in Customer Service Representative roles or related hospitality positions such as retail or restaurants.
  • The ability to apply and articulate product or service knowledge effectively.
  • A commitment to continuous learning and training to elevate hospitality skills and enhance customer experiences.
  • Strong problem-solving abilities and an outgoing personality with a genuine passion for helping others.
  • A desire to expand in-person hospitality skills to foster deeper connections.
  • Excellent communication skills.

As an entry-level position, regardless of your prior experience in the hospitality field, we'll provide comprehensive training to equip you with the confidence to deliver the highest level of customer service. If you're passionate about making a difference in the lives of others, you'll find a welcoming home in our company culture. We foster a collaborative environment where every Customer Service Associate can grow their communication, hospitality, and confidence while advancing their career journey. Join us and embark on a fulfilling path of personal and professional development.

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