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Restaurant Host/hostess
4 months ago
**About Us**:
Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury.
Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.
**Job Summary**:
As a Restaurant Host/Hostess you will be responsible for initial guest interaction at the door and welcoming all visitors to the restaurant and setting the tone for their experience. The Hostess is expected to embody the hospitality, charm and professionalism of our organization. Duties include greeting & seating guests, answering phones, directing guests to bar, lounge or restrooms and maintaining the flow of service throughout the dining room. Must be pleasant, conscientious and professional with excellent hospitality instincts & drive to provide customer service. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service.
**A little bit about your day**:
Reporting to the Director of Restaurants and Restaurant Assistant General Manager, every day is different, but you’ll mostly:
- Promote the Restaurant Group and Regent’s service philosophy and style through our people attributes.
- Deliver exceptional hospitality to all guests, ensuring attentive, polished, and courteous service at all times.
- Perform all side work applicable to assigned station.
- Participate in Pre-Shift meetings and learn new menu items.
- Welcome all guests and ensure they receive responsive, professional and gracious service.
- Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
- Liaise with server to always ensure communication about wants and needs of guests.
- Escort guests to their table. Helps them into their seats.
- Exceptional communication and interpersonal skills with a focus on delivering impeccable guest service
- Communicates reservation flow with the back of house.
- Knowledgeable of all activities at the pool and the resort.
- Maintains cleanliness of restaurant entrance.
- Checks coats and maintains coat check room in a neat and organized manner.
- Responsible for maintaining the printing and cleanliness of all menus.
- Posts daily floorplans and side work duties.
- Stocking supplies (i.e. matches, business cards, toothpicks).
- Maintain a clean, safe environment at all times in the Dining Room and all service stations.
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant employees and guests.
**What we need from you**:
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Knowledge of appropriate table settings and service ware.
- Knowledge of all menu items, prices and general service procedures.
- Must possess basic computer skills.
- Must be familiar with RESY, Seven Rooms and Open Table or similar reservation system.
- Must be able to exert well-paced ability in limited space.
- Must be able to must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Flexible schedule, able to work evenings, weekends, and holidays.
**What you can expect from us**:
The hourly pay rate for this role is **$24.92 to $31.15**. This rate is only applicable for jobs to be performed at **Regent Santa Monica Beach**. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and
