Affordable Assistant Community Director
1 month ago
**Company Description** Multifamily Property Management**
The Assistant Community Director is fully accountable in assisting the Community Director with the day-to-day property operations, and managing the asset to meet the client's expressed operational and financial goals. Assists with the supervision of on-site staff, which may include: Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s)/Porter(s), Painter(s), and Cleaner(s)/Housekeeper(s).
Pay: $16 - $16 / Hour
**DUTIES AND RESPONSIBILITIES**
- ** Client Relations**
- Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objective and expectations
- ** Communication**
- Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI
- Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems
- ** Employee Management**
- Operate the property in the absence of the Community Director
- Responsible for training and onboarding of new leasing team members
- ** Leasing/Occupancy**
- Maintain occupancy levels as established by owner/budget expectations
- Exhibit professional leasing techniques
- Assist with the completion of the monthly Market Surveys and analysis
- Implement advertising and marketing strategies for the apartment community as needed
- Exhibit closing ratios in regards phone and walk-in traffic per FPI policy
- Ensure that all online marketing sources are updated (e.g., Craigslist) daily
- Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
- Assist with the implementation of resident retention programs
- Ensure the safety, comfort and privacy of all property residents
- Ensure move-in orientation is completed consistently with new residents
- ** Revenue Management**
- Assists the Community Director in maximizing revenue potential of the property through the management of lease expirations and timely turnover
- Assists the Community Director with the management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies
- Accurately processing vendor invoices and managing accounting month end
- ** Reporting and Document Management**
- Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures
- Responsible for the daily integrity and confidentiality of resident files
- Ensure that documents and reporting systems are maintained, updated, and organized
- Meet all periodic reporting requirements as requested/required e.g., Month End, Weekly Reports, Collection/Eviction Files etc.
- Assist in budget preparation and delivery
- ** Risk Management**
- Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
- Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
- React calmly and professionally in emergency, emotional and/or stressful situations.
- ** Facility Maintenance**
- Assist residents with reporting of maintenance needs.
- Document facility and maintenance needs and ensure timely completion.
- Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
- Follow up on maintenance requests to promote resident communication and satisfaction.
- ** Other**
- Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
- Comply with all Fair Housing Laws and FPI policies and procedures.
- Promote a professional image by adhering to FPI Management's Dress Code Policy.
- Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
- Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
- Perform any and all functions as directed by the supervisor, including special project assistance.
**Qualifications** Minimum Requirements**:
- Must have experience in affordable housing programs including but not limited to: LIHTC, HUD programs (Project Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds and Bonds.
- Minimum 1 year of experience in a similar supervisory role, preferably within Residential Property Management.
- High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required.
- Must be proficient in speaking, reading, and writing in English.
**Skills Required**:
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