Assistant Director of Housekeeping

2 weeks ago

Tucson, United States Loews Ventana Canyon Resort Full time

**Job Specific**
- Responsible for the smooth, efficient, cost-effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
- Oversees daily assignment of duties to Housekeeping staff
- Analyzes daily room turn and makes staff or procedural adjustments as necessary
- Assists in the management of Housekeeping Rooms Personnel, particularly during heavy turns
- Oversees daily operations of Housekeeping Department to ensure that the highest possible quality standards are consistently maintained and that service is provided in a highly professional manner
- Maintains Housekeeping staffing levels to provide for optimal performance
- Develops and maintains a quality assurance program for all guestrooms, storerooms, and service related to guest floors
- Uses guest comment responses to design additional training programs
- Inspects and evaluates physical condition of hotel daily for cleanliness and necessary repairs
- Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
- Responsible for overseeing the activities of Housekeeping Staff
- Monitors daily payroll and takes corrective action when disparities occur or productivity drops
- Assumes the duties of Director of Housekeeping in the Director’s absence
- Greets and interacts with guests in an outstandingly friendly and professional manner
- Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
- Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
- Possesses full knowledge of the specific duties, responsibilities, and skills of every member of the Housekeeping department, particularly those of the Housekeeping Manager, and performs in any capacity as needed
- Maintains close contact and ensures good communication with employees
- Ensures that responsive and efficient repair services are provided to satisfy guest requests
- Investigates guest complaints and takes corrective measures
- Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
- Interviews and makes recommendations regarding hiring of Housekeeping personnel
- Interviews and selects Housekeeping line level personnel
- Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
- Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
- Sets agendas for training
- Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same
- Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
- Responsible for projects assigned to second and third shift employees
- Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff
- Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
- Assists Housekeeping Manager in coordinating the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
- Plans special lobby cleaning projects and ensures their completion
- Coordinates lobby maintenance projects with Engineering
- Plans maintenance of lobby floors
- Coordinates monthly accounting for all supplies requisitioned from other departments
- Attends staff meetings, Pre-Cons, Rooms Meeting and other special meetings when required
- Sets agendas for Housekeeping meetings and runs meetings as needed
- Schedules and implements training programs for assigned employees and attends and participates in training as needed
- Prepares monthly payroll and budget forecast for public space employees
- Writes and submits yearly performance appraisals for Housekeeping Staff
- Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
- Mediates disputes between employees as necessary
- Keeps Director of Housekeeping informed of all matters significantly affecting the department
- Keeps all other departments informed about Housekeeping operations as needed
- Approves departmental schedules
- In consultation with the Director, prepares master lists of general cleaning and all other cyclical projects
- Periodically inventories supplies and equipment
- Determines discard and maintenance regimes for each machine and equipment piece
- Prepares public area staff schedules, vacation list, and payroll
- Meets and interacts with outside vendors in an outstandingly profe

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