Current jobs related to Hotel Front Office Manager - Santa Rosa - Roman Spa Hot Springs Resort
-
Front Office Operations Manager
2 weeks ago
Santa Rosa, California, United States Sandman Hotel Full timeJob DescriptionJob Title: Front Office Operations ManagerJob Summary:We are seeking a highly motivated and experienced Front Office Operations Manager to join our team at Sandman Hotel. As a key member of our front office team, you will be responsible for ensuring the seamless and efficient movement of guests in and out of the hotel, while providing...
-
Front Office Manager
2 weeks ago
Santa Rosa, California, United States Sandman Hotel Full timeAbout Us: At Sandman Hotel, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of...
-
Front Office Team Lead
17 hours ago
Santa Rosa, California, United States Sandman Hotel Full timeAbout UsSandman Hotel is a company that values its employees and is committed to creating exceptional guest experiences. We are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Front Office Manager
2 weeks ago
Santa Rosa, California, United States Pyramid Global Hospitality Full timeFront Office Manager Job DescriptionWe are seeking a highly motivated and experienced professional to lead our Front Office Team at Pyramid Global Hospitality. As a Front Office Manager, you will be responsible for ensuring the seamless and efficient movement of guests in and out of the hotel, while providing exceptional levels of service throughout their...
-
Front Office Overnight Supervisor
2 weeks ago
Santa Barbara, California, United States Rosewood Hotel Group Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Overnight Supervisor to join our team at Rosewood Miramar Beach. As a key member of our Front Desk team, you will be responsible for ensuring the smooth operation of our overnight shift, providing exceptional guest service, and maintaining the highest standards of hospitality.Key...
-
Front Office Manager
2 weeks ago
Santa Rosa, California, United States Snow King Full time{"Overview": "At Snow King, we're committed to creating exceptional guest experiences. As a Front Office Manager, you'll lead our Front Office Team to ensure seamless guest movement and provide outstanding service throughout their stay.", "Key Responsibilities": "Manage guest inquiries, complaints, and requests promptly and professionally.Oversee check-in...
-
Front Office Manager
3 weeks ago
Santa Rosa, California, United States Pyramid Global Hospitality Full timeAbout the RoleWe are seeking a highly motivated and experienced Front Office Manager to join our team at Pyramid Global Hospitality. As a key member of our hotel operations team, you will be responsible for ensuring the seamless and efficient movement of guests in and out of the hotel, while providing exceptional levels of service throughout their stay.Key...
-
Front Office Supervisor
2 weeks ago
Santa Barbara, California, United States Hotel Californian Full timeJob SummaryThe Guest Reception Supervisor is a key role at Hotel Californian, responsible for providing exceptional service to guests while maximizing room revenue and occupancy.Key ResponsibilitiesSupervise front office procedures and maintain a presence during peak traffic periods.Monitor and ensure that front desk agents are checking guests in and out...
-
Front Office Team Lead
2 weeks ago
Santa Rosa, California, United States Pyramid Global Hospitality Full timeAbout the RoleWe are seeking a highly motivated and experienced professional to lead our Front Office Team as a Front Office Manager. As a key member of our hotel operations team, you will be responsible for ensuring the seamless and efficient movement of guests in and out of the hotel, while providing exceptional levels of service throughout their stay.Key...
-
Guest Services Manager
4 weeks ago
Santa Rosa, California, United States Sandman Hotel Full timeAbout Us: At Sandman Hotel, we prioritize our people. Our commitment to a supportive and inclusive workplace fosters diversity, growth, and well-being. We believe in a culture that values employee development and meaningful relationships. Our benefits include comprehensive health insurance, retirement plans, and paid time off, alongside unique perks such as...
-
Front Desk Representative
2 weeks ago
Santa Rosa, California, United States Sandman Hotel Full timeAbout UsSandman Hotel is a leading hospitality company that values its employees and strives to create a supportive and inclusive work environment. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance,...
-
Front Desk Representative
6 days ago
Santa Rosa, California, United States Sandman Hotel Full timeAbout UsSandman Hotel is a company that values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful...
-
Front Desk Agent
3 months ago
Santa Rosa, United States Sandman Hotel Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Hotel Operations Manager
1 week ago
Santa Barbara, California, United States Hotel Milo Full timeJob SummaryThis position will be directed and supervised by a Department Head or General Manager. The primary responsibilities for this position will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned as required by the business and/or training for career advancement. Ensure guest...
-
Front Office Overnight Supervisor
2 weeks ago
Santa Barbara, United States Rosewood Hotel Group Full timeWe believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Rosewood Miramar Beach, a Rosewood Hotel, is seeking a Front Office Overnight Supervisor. This role requires the ability to assume responsibility for...
-
Administrative Assistant
2 weeks ago
Santa Rosa, California, United States AC Santa Rosa Downtown Full timeJob SummaryWe are seeking a highly skilled and organized Administrative Assistant to join our team at the AC Hotel Santa Rosa Downtown. As a key member of our executive office, you will provide administrative support to the General Manager and ensure the smooth operation of the hotel.ResponsibilitiesProvide administrative support to the General Manager,...
-
Front Office Overnight Supervisor
5 days ago
Santa Barbara, California, United States Rosewood Hotel Group Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Overnight Supervisor to join our team at Rosewood Miramar Beach. As a key member of our Front Desk team, you will be responsible for ensuring the smooth operation of our overnight shift, providing exceptional guest service, and leading a team of front desk associates.Key...
-
Front Desk Representative
2 weeks ago
Santa Rosa, California, United States Sandman Hotel Full timeAbout UsSandman Hotel is a company that values its employees and is committed to creating exceptional guest experiences. We strive to create a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time...
-
Front Office Desk Representative
2 weeks ago
Santa Barbara, California, United States Rosewood Hotel Group Full time{"title": "Front Desk Agent", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Rosewood Miramar Beach. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProvide...
-
Supervisor - Guest Reception - Front Office
2 months ago
Santa Barbara, United States Hotel Californian Full time36 State St, Santa Barbara, CA 93101, USA Req #938 Wednesday, August 7, 2024 Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a workplace culture that values family, work-life...
Hotel Front Office Manager
3 months ago
We are looking for an individual who is passionate about serving guests and leading a team with the same passion. As Front Office Manager, you will be able to showcase your interpersonal strengths where you will lead, train and recognize your team in support of exceptional guest service Creating heart-warming and genuine moments for our guests in a surprise and delight fashion which is our goal.
We are a small, boutique, 60 room property which has been family owned since 1975.
A resort focused on the positive effects of geothermal water, we strive to provide a relaxing, restorative stay with helpful, friendly staff, who become your trusted advisers on where to dine, shop, and sip.
**Responsibilities**:
Key responsibilities of a Front Office Manager include:
- Ensuring the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
- Ensuring guest’s needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
- Ensure reservations by the front desk team are correct, all steps performed, phone interactions are taken in a professional, polite, and courteous manner
- Coaching and developing team members in all aspects of customer service as well as functions of their position
- Evaluating Front Office team performance and taking appropriate corrective action as needed to hold team members accountable
- Setting goals, providing ongoing feedback, and reward/recognize team members
- Reviewing guest comments and ensure that problems are identified and corrected in a timely manner by responding to feedback surveys and follow-up with appropriate departments.
- Maintaining an efficient system of communication between the Front Office, Housekeeping, and Maintenance.
- Monitoring and maintaining the front office systems and equipment to ensure their optimum performance
- Ensure on-line booking engine reservations from both hotel and OTA’s are properly entered by team members.
- Monitor OTA bookings and prevent overbooking of room types, reconciliation of monthly invoices.
- Monitor forecast reports and strive to maximize room revenue and occupancy
- Assist with both front and back end of property management system.
**Job Requirements**
The minimum qualifications for this position are:
- Minimum of three years front office management in a hotel (assistant manager or manager)
- Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
- Must be detailed oriented, recognizing the customer experience begins from the first point of contact until the guest departs and that all aspects of the reservation must be accurate.
- Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
- Must have the ability to communicate clearly and directly with guests using a positive speaking voice as well as excellent writing skills using proper sentence structure and punctuation.
- Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
- Must have excellent supervisory and interpersonal skills
- Ability to work a varied schedule that will include evenings, nights, holidays and weekends
- Recognize the importance of punctuality and how punctuality correlates to dependability, trustworthiness, reliability and respect for the both the owners as well as other team members
- Knowledge of accounting and bookkeeping transactions commonly used at comparable hotels or resorts.
- Experience with property management systems
- Salary depends upon experience
Pay: $63,000.00 - $65,000.00 per year
**Benefits**:
- 401(k) matching
- Employee discount
- Health insurance
- Health savings account
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Every weekend
- Holidays
Work setting:
- In-person
- Resort
**Experience**:
- Hotel experience: 3 years (preferred)
Work Location: In person
