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Healthcare Business Analyst
4 months ago
Seeking a Healthcare Analyst to join our team. We are a small company located in Paoli, PA. We have people working at the office and working remotely in multiple states. Our clients we work with are primarily Medicare and Medicaid plans and TPA's. We help our clients manage their member and provider communications. We have a platform our clients use to track the communications i.e. letters, statements, EOB's, EOP's, ID cards, Welcome kits to name some of what we handle for our clients.
**Job Description**:
- Good understanding of Medicare, Medicaid and other government healthcare programs. Experience with Eligibility, Enrollment preferred. Minimum 1-2 years of experience.
- Ability to analyze issues / errors reported by customer and perform first level of analysis before handing over to technical teams.
- Act as the single point of contact for clients, manage stake holders and customer expectations, and facilitate resolution of issues.
- Basic understanding of Databases, with hands on experience in writing queries and analyze data files, if required to aid analysis and support activities (mandatory)
- Proactively manage Client needs by understanding business requirements, criticality of issues, ensuring timely updates and maintain customer satisfaction.
- Proficiency with MS Excel and other MS Office tools.
- Hands on experience in creating functional and technical documentation.
This BA will be less involved in SDLC activities (which a typical IT Project BAs does in other software projects) and more in working extensively with clients - managing customer expectations, conflict resolution, build rapport with end users and work with them through tickets proactively, provide a first level trouble shooting and ensure customer satisfaction.
Compensation - depends on experience. If possible, I would like to find a Jr analyst with some experience.
$60k to start, but some room for negotiation.
We don’t currently have health insurance, but we offer some additional compensation to help offset the cost of health coverage, vacation and 401k plan.
