Operations Manager-insurance

3 weeks ago


Hamilton, United States Superior Insurance Partners Full time

Key Responsibilities:

- Oversee a team of account managers while managing a small book of commercial lines business.
- Use technology as a tool to improve productivity and quality.
- With a knowledge of industry standards, you will have a direct impact on business outcomes such as improving client retention, client satisfaction, improving Superior’s value to our clients, achieving operating/margin target, cultivating a culture of performance and continuous improvement.
- Develop and oversee the onboarding process for new employees, ensuring they receive necessary access and training for operational systems.
- Oversee the evaluation and installation of new hardware systems, collaborating with relevant teams to ensure seamless integration and functionality while maintaining an up-to-date inventory of software and hardware assets, coordinating procurement and disposal as necessary.
- Serve as the primary administrator for carriers, EPIC, and support our IT vendor, ensuring smooth operation and adherence to security protocols.
- Manage data integrity by overseeing Com Log usage, providing training, monitoring clean data workflows, and generating workflow contest reports.
- Implement and monitor IT security measures to safeguard organizational data and systems. Administer various platforms including social media (Facebook, LinkedIn), Levitate, Zywave, and CRM systems.
- Generate regular reports on operational performance, identifying areas for improvement. Analyze workflows for efficiency and accuracy, making recommendations for optimization.

Qualifications:

- Bachelor’s degree in business administration, Operations Management, or a related field.
- 5+ years of experience in Commercial lines with a focus on client services.
- 5+ years of experience working with Agency Management Systems, Applied Epic preferred.
- Licensed in Property & Casualty insurance.
- Proven experience in operations management, preferably with IT operations experience.
- Strong organizational and leadership skills.
- Excellent communication and interpersonal abilities.

Pay: $55,000.00 - $85,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Ability to Relocate:

- Hamilton, OH: Relocate before starting work (required)

Work Location: In person



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