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Customer Service Center

2 months ago

Brooklyn, United States Priority Groups Full time

Job Title: Customer

ervice Center (CSC)

ent (Helpdesk Level 1) *Pa

Rate:* $3
- er hou
- Schedule:* Monda
- o Friday (9:00 a
- o 5:00 pm) J
- Description: Ar

you passionate a
- t deli

ering exc
- ional custom
- service and thri

n a dynamic helpdesk
- vironment? We are seeking a dedicated and skilled Customer S

ice Center Agent to join

ur team. As a CSC Agent, you will play a crucial role in ensuring our clients receive top-notch support and assistance. Why You'll Love Working With Us:

- *Competitive Pay:* Earn $30 per hour while making a difference.
- *Work-Life Balance:* Enjoy a consistent Monday to Friday schedule with weekends off.
- *Professional Growth:* Be part of a supportive team that values your development and success. Key Responsibilities:

- *First Point of Contact:* Handle and track all level-one inquiries from ACA (public) and AA (back office and mobile) efficiently and professionally.
- *Customer Support:* Manage general inquiries and perform account management tasks, ensuring customer satisfaction.
- *Administrative Tasks:* Release Permits/LOAs and open workflow processes accurately and promptly.
- *Problem Resolution:* Respond to inquiries related to violations, providing clear and effective solutions. Requirements:

- *Experience:* Minimum one (1) year of experience in a help desk environment as a technician/analyst.
- *Skills:* Strong communication and problem-solving abilities.
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance Experience level:

- 1 year Schedule:

- 8 hour shift
- Monday to Friday Ability to Relocate:

- Brooklyn, NY 11201: Relocate before starting work (required) Work Location: In person