Service Desk Lead
3 weeks ago
Required Experience
- Requires bachelor’s degree in computer science, business, or a related field and a minimum of seven years of IT experience, of which at least five years must be leading a service desk team. Degree requirement may be substituted with additional relevant experience.
- Must be experienced with desktop and laptop standards, software deployment techniques and tools.
- ITSM ticketing system experience required, ServiceNow experience is preferred.
- Mac support experience is a plus.
- Must have a positive and patient customer service attitude.
- Demonstrated ability to effectively communicate orally and in writing.
- Experience supporting a nationwide mid to large Federal agency enterprise is a plus.
- A+ and HDI certifications are required.
- Must be able to obtain agency suitability clearance.
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