IT Service Desk Specialist

3 weeks ago


Vienna Virginia, United States Tesla Laboratories. Inc. Full time
Active Secret Clearance Required

Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.

Responsibilities :

Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops

Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office

Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices

Standard computer images including Desktop Image

Assist with centrally managing desktops, laptops, printers, and other network peripheral devices

Provide quality customer service and support for designated equipment

Respond to telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation

Ensure all time reporting and other required reports are accurate and submitted on time

Ensure on-going maintenance and development of positive customer relationships with end-users

Develop and create documentation on training materials, FAQs and Knowledge Base Articles

Requirements

Bachelor’s degree or certification in IT related field

1+ years of relevant work experience

Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone (call center)

Relevant certifications such as CompTIA A+, Network+, or Security+; HDI; Microsoft certifications including MCSA, MCP, MCSE or similar certifications desired

Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus

Excellent organizational and communications skills

US Citizenship necessary

Active Secret Clearance REQUIRED

Benefits

Paid vacation

Paid holidays

Company paid STD, LTD, and group life insurance

Medical, dental, and vision insurance

401K with company matching



  • Vienna, United States AAC Inc. Full time

    **Service Desk/ NOC Specialist** **Required Skills**: - Requires a high school diploma/GED and a minimum of three years of IT experience, of which at least two years must be specialized in Service Center or Desktop Support. - ITSM ticketing system experience required, ServiceNow experience is preferred. - Experience in network and datacenter monitoring is...


  • Vienna, United States AAC Full time

    Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging, and personal visits to the Service Desk. Interface directly with supported end-users to provide hardware, software, and...

  • Service Desk

    1 week ago


    Vienna, United States INSPYR Solutions Full time

    Title: Service Desk Technician Location: Hybrid 10 days a month in Winchester, Virginia Duration: 6+ months Compensation: $20-28/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Role will be hybrid based out of Winchester,Virginia around 10 days a month. Shift is Monday-Friday 0800-1630. This is an intial contract role.Job...


  • Vienna, United States AAC Inc Full time

    Required Experience - Requires a high school diploma/GED and a minimum of four years of IT experience, of which at least three years must be specialized in support of an IT service desk. - ITSM ticketing system experience required, ServiceNow experience is preferred. - Mac support experience is a plus. - Must have a positive and patient customer service...

  • Service Desk

    7 days ago


    Vienna, United States INSPYR Solutions Full time

    Title: Service Desk Technician Location: Hybrid 10 days a month in Winchester, Virginia Duration: 6+ months Compensation: $20-28/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US   Role will be hybrid based out of Winchester,Virginia around 10 days a month. Shift is Monday-Friday 0800-1630. This is an intial contract...

  • Service Desk

    17 hours ago


    Vienna, United States INSPYR Solutions Full time

    Title: Service Desk Technician Location: Hybrid 10 days a month in Winchester, Virginia Duration: 6+ months Compensation: $20-28/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US   Role will be hybrid based out of Winchester,Virginia around 10 days a month. Shift is Monday-Friday 0800-1630. This is an intial contract...

  • Service Desk Lead

    1 month ago


    Vienna, United States AAC Inc Full time

    Required Experience - Requires bachelor’s degree in computer science, business, or a related field and a minimum of seven years of IT experience, of which at least five years must be leading a service desk team. Degree requirement may be substituted with additional relevant experience. - Must be experienced with desktop and laptop standards, software...


  • Vienna, United States Kadiak, LLC Full time

    **Kadiak, LLC** **Job ID: 24200101** **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced **Service Desk Representative **with a **Top-Secret Clearance **to support **Kadiak **and our government customer in Vienna, Virginia. 1st shift 6am -2:30pm We offer competitive compensation and an extraordinary benefits package including...


  • Virginia Beach, United States Morfologica Full time

    Morfologica, Inc. is seeking several Help Desk/Support Specialist who are willing to support established software development teams at various Federal Facilities throughout Northern Virginia. Qualified candidates must have prior experience in providing total customer support for all issues relating to IT and IS services for a particular customer. Candidates...


  • Vienna, United States Veinguard Heart & Vascular Center Full time

    We are looking for a highly motivated, flexible, and detail-orientated individual to join our team. As our office is fast-paced and highly dynamic, the right individual should be adaptable and comfortable with dynamic working environment. As a front desk/insurance verification specialist, he/she would oversee directly contacting insurance companies to...


  • Virginia Beach, United States Paul Mitchell Schools Full time

    Rudy & Kelly Academy, A Paul Mitchell Partner School is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team...


  • Fort Belvoir, Virginia, 22060, Fairfax County, VA, United States General Dynamics Information Technology Full time

    Help Desk Support Service Specialist - Intermediate - TS/SCI required Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how...


  • Virginia Beach, United States LifeNet Health Full time

    Description Manager, Service Desk Location: Virginia Beach, VA (on-site) Department: Information Systems Job Type: Full-Time Shift: 8:15 AM - 5:00 PM Monday - Friday Clinical Classification: Non- clinical LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope. LifeNet Health,...


  • Vienna, United States ALTA IT Services Full time

    Job DescriptionJob DescriptionWe are currently seeking an HR Disability Claims Specialist for a long term contracting position located in either Vienna, VA or Pensacola, FL. This is a hybrid work model - working onsite 2-3 days per week. Candidates must be able to pass both a criminal and credit background check.Responsibilities: o Disability/Claim...


  • Vienna, United States Art of Problem Solving Full time

    AoPS Academy is a program of Art of Problem Solving (AoPS), a global leader in K-12 advanced education. AoPS is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, AoPS has trained hundreds of thousands of the country's top students through its online school, in-person academies, textbooks, and online...


  • Vienna, United States AAC Full time

    Job DescriptionJob DescriptionServe as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging, and personal visits to the Service Desk. Interface directly with supported end-users to...


  • Vienna, United States AAC Full time

    Job DescriptionJob DescriptionServe as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging, and personal visits to the Service Desk. Interface directly with supported end-users to...


  • Virginia Beach, United States ePlus Full time

    Overview: As a Service Desk Supervisor, you will oversee the day-to-day operations of a technical support call center including answering technical support calls and responding to emails from our customers, providing the highest level of technical assistance directly to the ePlus customer base as well as managing and mentoring team members. You will provide...


  • Virginia Beach, United States ePlus Full time

    Overview As a Service Desk Supervisor, you will oversee the day-to-day operations of a technical support call center including answering technical support calls and responding to emails from our customers, providing the highest level of technical assistance directly to the ePlus customer base as well as managing and mentoring team members. You will provide...


  • Vienna, United States Tesla Laboratories, Inc. Full time

    Active Secret Clearance Required Hybrid Schedule - 3 days on site in Vienna VA (Tysons Corner) Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency. We are seeking candidates who possess strong skills in leveraging chat functionality, providing exceptional customer service with...