IT Service Desk Specialist
3 weeks ago
Active Secret Clearance Required
Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.
Responsibilities :
- Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops
- Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office
- Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices
- Standard computer images including Desktop Image
- Assist with centrally managing desktops, laptops, printers, and other network peripheral devices
- Provide quality customer service and support for designated equipment
- Respond to telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation
- Ensure all time reporting and other required reports are accurate and submitted on time
- Ensure on-going maintenance and development of positive customer relationships with end-users
- Develop and create documentation on training materials, FAQs and Knowledge Base Articles
Requirements
- Bachelor’s degree or certification in IT related field
- 1+ years of relevant work experience
- Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone (call center)
- Relevant certifications such as CompTIA A+, Network+, or Security+; HDI; Microsoft certifications including MCSA, MCP, MCSE or similar certifications desired
- Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus
- Excellent organizational and communications skills
- US Citizenship necessary
- Active Secret Clearance REQUIRED
Benefits
Paid vacation
Paid holidays
Company paid STD, LTD, and group life insurance
Medical, dental, and vision insurance
401K with company matching
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