Service Desk Lead

3 weeks ago


Vienna, United States AAC Full time

Provides daily supervision and direction to service desk staff who are responsible for phone, email and in-person service desk support in the areas of standard desktop applications, troubleshooting hardware/software, workstation builds, printer problems, network, and systems support. Oversees the service desk operations, systems, tools, policies, procedures, and practices and creating and managing work schedules, and ensuring staff adhere to process and policy requirements. Serves as the Incident Manager responsible for managing events that impact desktops, network, system, or service support. Advise and assist in the support of new system rollouts and upgrades by contributing to implementation plans and/or training sessions. Performs needs analysis, designs, develops, coordinates, and promotes computer education programs for staff using a variety of delivery techniques including classroom, offsite, and web-based training. Activities will require substantial contact with users of all levels. May participate in planning and analysis efforts related to hardware/software deployment. May participate in efforts to evaluate, test, and introduce new technology and approaches. Follows approved procedures and quality standards.Required Experience Requires bachelors degree in computer science, business, or a related field and a minimum of seven years of IT experience, of which at least five years must be leading a service desk team. Degree requirement may be substituted with additional relevant experience. Service desk experience must include support of standard office computing equipment (PCs, laptops, tablets, printers), PC operating systems, (e.g., Windows, MacOS), Microsoft Office Suite, standard business software applications, and smart phones. Must be experienced with desktop and laptop standards, software deployment techniques and tools. ITSM ticketing system experience required, ServiceNow experience is preferred. Mac support experience is a plus. Must have a positive and patient customer service attitude. Demonstrated ability to effectively communicate orally and in writing. Experience supporting a nationwide mid to large Federal agency enterprise is a plus. A+ and HDI certifications are required. Must be able to obtain agency suitability clearance.#J-18808-Ljbffr

by Jobble


  • Service Desk Lead

    1 month ago


    Vienna, United States AAC Inc Full time

    Required Experience - Requires bachelor’s degree in computer science, business, or a related field and a minimum of seven years of IT experience, of which at least five years must be leading a service desk team. Degree requirement may be substituted with additional relevant experience. - Must be experienced with desktop and laptop standards, software...


  • Vienna, United States AAC Full time

    Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging, and personal visits to the Service Desk. Interface directly with supported end-users to provide hardware, software, and...

  • Service Desk

    2 weeks ago


    Vienna, United States INSPYR Solutions Full time

    Title: Service Desk Technician Location: Hybrid 10 days a month in Winchester, Virginia Duration: 6+ months Compensation: $20-28/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Role will be hybrid based out of Winchester,Virginia around 10 days a month. Shift is Monday-Friday 0800-1630. This is an intial contract role.Job...


  • Vienna, United States AAC Inc Full time

    Required Experience - Requires a high school diploma/GED and a minimum of four years of IT experience, of which at least three years must be specialized in support of an IT service desk. - ITSM ticketing system experience required, ServiceNow experience is preferred. - Mac support experience is a plus. - Must have a positive and patient customer service...

  • Service Desk

    1 week ago


    Vienna, United States INSPYR Solutions Full time

    Title: Service Desk Technician Location: Hybrid 10 days a month in Winchester, Virginia Duration: 6+ months Compensation: $20-28/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US   Role will be hybrid based out of Winchester,Virginia around 10 days a month. Shift is Monday-Friday 0800-1630. This is an intial contract...

  • Service Desk

    2 days ago


    Vienna, United States INSPYR Solutions Full time

    Title: Service Desk Technician Location: Hybrid 10 days a month in Winchester, Virginia Duration: 6+ months Compensation: $20-28/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US   Role will be hybrid based out of Winchester,Virginia around 10 days a month. Shift is Monday-Friday 0800-1630. This is an intial contract...


  • Vienna, United States Kadiak, LLC Full time

    **Kadiak, LLC** **Job ID: 24200101** **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced **Service Desk Representative **with a **Top-Secret Clearance **to support **Kadiak **and our government customer in Vienna, Virginia. 1st shift 6am -2:30pm We offer competitive compensation and an extraordinary benefits package including...


  • Vienna, United States AAC Inc. Full time

    **Service Desk/ NOC Specialist** **Required Skills**: - Requires a high school diploma/GED and a minimum of three years of IT experience, of which at least two years must be specialized in Service Center or Desktop Support. - ITSM ticketing system experience required, ServiceNow experience is preferred. - Experience in network and datacenter monitoring is...


  • Vienna, United States Art of Problem Solving Full time

    AoPS Academy is a program of Art of Problem Solving (AoPS), a global leader in K-12 advanced education. AoPS is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, AoPS has trained hundreds of thousands of the country's top students through its online school, in-person academies, textbooks, and online...

  • Desk Officer

    2 weeks ago


    Vienna, United States KBR Full time

    Title:Desk OfficerJob Posting DescriptionKBR is seeking highly motivated Desk Officers to support our Government customer’s challenging operational requirements in the Washington Metropolitan Area. An active TS/SCI with a polygraph is required.Ideal candidates are inquisitive, investigative and action-oriented with the ability to take initiative and...


  • Vienna, United States Tesla Laboratories, Inc. Full time

    Active Secret Clearance Required Hybrid Schedule - 3 days on site in Vienna VA (Tysons Corner) Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency. We are seeking candidates who possess strong skills in leveraging chat functionality, providing exceptional customer service with...


  • Vienna, United States Tesla Laboratories, Inc. Full time

    Active Secret Clearance Required Hybrid Schedule - 3 days on site in Vienna VA (Tysons Corner) Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency. We are seeking candidates who possess strong skills in leveraging chat functionality, providing exceptional customer service with...


  • Vienna, United States Art of Problem Solving Full time

    Job DescriptionJob DescriptionAoPS Academy is a program of Art of Problem Solving (AoPS), a global leader in K–12 advanced education. AoPS is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, AoPS has trained hundreds of thousands of the country's top students through its online school, in-person...


  • Vienna, United States Art of Problem Solving Full time

    Job DescriptionJob DescriptionAoPS Academy is a program of Art of Problem Solving (AoPS), a global leader in K–12 advanced education. AoPS is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, AoPS has trained hundreds of thousands of the country's top students through its online school, in-person...


  • Vienna, United States Tesla Laboratories. Inc. Full time

    Active Secret Clearance RequiredHybrid Schedule - 3 days on site in Vienna VA (Tysons Corner)Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency. We are seeking candidates who possess strong skills in leveraging chat functionality, providing exceptional customer service with excellent...


  • Vienna, United States Tesla Laboratories. Inc. Full time

    Job DescriptionJob DescriptionActive Secret Clearance RequiredHybrid Schedule - 3 days on site in Vienna VA (Tysons Corner)Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency. We are seeking candidates who possess strong skills in leveraging chat functionality, providing exceptional...


  • Vienna, United States Tesla Laboratories. Inc. Full time

    Active Secret Clearance RequiredHybrid Schedule - 3 days on site in Vienna VA (Tysons Corner)Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency. We are seeking candidates who possess strong skills in leveraging chat functionality, providing exceptional customer service with excellent...


  • Vienna, United States Tesla Laboratories. Inc. Full time

    Job DescriptionJob DescriptionActive Secret Clearance RequiredHybrid Schedule - 3 days on site in Vienna VA (Tysons Corner)Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency. We are seeking candidates who possess strong skills in leveraging chat functionality, providing exceptional...


  • Vienna, United States Marcelo Andreoli MD PLLC Full time

    Overview: We are seeking a detail-oriented and friendly Front Desk Receptionist to join our team. As the first point of contact for our office, the Front Desk Receptionist plays a crucial role in providing excellent customer service and ensuring smooth operations. This position is ideal for someone with administrative experience, preferably in a medical or...


  • Vienna, United States Ideal Teams Full time

    **Job Title**:Front Desk/Administrative Assistant **Location**:Vienna, VA **Job Type**:Full-Time **Pay for Receptionist**:$18 - $20 **based on experience** **Benefits for Receptionist**: - Paid Time Off (PTO) - Health Insurance - Dental Insurance - Retirement Plan - Paid Holidays - Access to Chiropractic Care and Massages on-site - All services provided...